Learn how to bring new users to your library in just thirty seconds with instant digital card. This video will benefit decision makers at your library
One hundred sixty million Americans do not have a library card
We all know the reasons why members in our communities are missing out from a lack of transportation to a lack of time or even a potential intimidation one might feel from tae language barrier
We also know how valuable of a resource our public libraries are to our communities and we know how important it is to increase and improve access
What if your library could create a seamless experience for individuals in your community looking a borrowed digital content but who don't have a library card
This is where instant digital card comes in
Instant digital cardor id c is a quick and easy way to connect readers with your digital collection to increase the number of registered borrowers at your library and to turn readers into library users in just thirty seconds
All readers need is a cell phone number that is asssociated with an address in your library service area
Lets see how this works idc works across all of your overdrive services and this demo will focus on liby the one tap reading gap
To get started users will search for your library and then will tap use my phone number
We'll go ahead and enter their phone number at which point overdrive wi text a security code to that user's phone
The'll go ahead and enter that security code back into libby
An t thet will be prompted to and put their first and last name
Last they can put in their email address if they'd like this perse optional
We'll go ahead and tap sign up at this point success the user is now registered with instant digital card and they can begin borrowing from your digital library
Now there will be times when a user is not successfully verified and whate example is of someone s trying to get a quarditure library who lives outside of your service area
In these instances users will be directed to get in touch through your library website or they can learn how to get a full library card
Now that you see how easy it is to use how can you make instant digital card and option for your users
To start it's as easy as reaching out to your account manager
There are the ones ho can enable the instant digital card feature
You'll be asked to fill out an enrollment form and provide a list of zip codes or an image map to define your service aarea then overdrive handles the rest
Users will provide their name and mobile number as you saw in the demo and overdrive uses a third party service called cognito to look up their address
The cell phone numbers checked in a database of public records such as voter registrations or drivers licenses
And if their recent address matches a zip code in your library service area
We issued them instant access to your libraries over drive digital collection
Libraries are charged a small fee each time an instant digital card is successfully issued to a patron and this is the verification charge from canidto the third party service
Now we typically see that about half of the potential borrowers are successfully verified
How long will users have access to this card libreries can set whatever expiration period they choose
For example some libraries have chosen six months while others have selected five years
Once a user signs up forinstant digital card your staff have access to their name
Street address cell phone number and email address it included
This information will be available an overdrive secure portal called user login manager
And you can use this information to reach out and invite them to sign up for a full library card
Now that you see how easy it is to get started with instant digital card we hope that you're excited to enable this feature at your library
As i mentioned is as easy as reaching out to your overdrive a count manager to get set up with id c
Your houmt manager is also a great resource to answer any questions that you have and to share wy set other libraries or using instant digital card
And you coan also learn more about this feature on our resource center
An if you don't like it the service may be canceled by your library at any time
Thinks so much for joining and have a great day