Good morning
Thank you for joining today's webinar. This is a session where you'll learn how to train your community on Libby, library reading app
My name is Emma Dwyer and I am a product trainer at OverDrive and I will be facilitating this webinar
This webinar is geared towards publicLibbyry and academic partners who plan to host their own Libby trainings
By the end of this session you'll have all the tools you need to successfully deliver a basic Libby training virtually or in person
As a prerequisite to today's webinar we do recommend a basic understanding of the Libby app
So if you're new to Libby, be sure to check out are getting started with Libby webinars
And if you've attended this webinar before, this is the same session. But we have made some updates as the year has gone on
You may also recognize our digital bookmobile team who hosts a session monthly to teach your patrons. So you are an excellent hands today. We want to make sure you feel super confident after this session
Before we get into the good stuff some housekeeping
We are recording this session and it will be shared with you in the follow up email from zoom. We also have the closed captions available. You can adjust those using the show captions button in your zoom toolbar. It may also be under more
In your zoom toolbar again we will be using that Q&A feature. So if you have questions to submit them under that Q&A button we have a handful of OverDrive experts online today to answer any Libby questions you might have
We'll also engage in polls and chat at the appropriate times and we will enable those when the time is right
Lastly you will receive a follow up email around this time tomorrow. It will come from zoom. It will include the link to this recording, a pdf copy of this presentation,
A certificate of attendance which we will also share in chat at the end today, and a complementary training kit with all of the resources that you need to deliver your own Libby training
To get us started
We'd like to try out a poll
So I am going to launch the poll
And ask you, at this time how comfortable do you feel training your users on Libby?
So we have a sort of variety of levels here
You feel very comfortable, somewhat comfortable,
Somewhat uncomfortable, or not comfortable at all. This is new to you in terms of training patrons on Libby
We're going to leave that poll open for just another few seconds
I'm going to close the poll in three
Two
And one
And we'll share the results. It looks like the majority of attendees today are in that somewhat comfortable range. With a few folks very comfortable and then some uncomfortable or not comfortable at all. So for those of you in that lower half of that section we want you to know that you're in good hands and we hope that your comfortability with Libby will increase after you've heard what Joe and Marissa have to say
So our two speakers today we have Joe Skelley and Marissa Gillett. They make up the digital bookmobile team at OverDrive
So our digital bookmobile is a mobile exhibit. It travels all around north america to help Libbyries promote their digital collections. They have been off the road the last few years due to COVID but they have worked very hard to create Libby trainings virtually for your patrons and they've really mastered that experience
Joe's been OverDrive for six years and he plans and manages the tour route for that digital bookmobile and he delivers those Libby patron webinars and is my cohost of the professional book nerds podcast
And Marissa been at OverDrive for four and a half years
She travels full time with the bookmobile when it is active and on tour and she delivers Libby patron webinars and acts as a marketing spciealist. We are really grateful to have their expertise today
So a quick agenda for this session. To start our speakers will provide you with a high level overview of the Libby app and its benefits
Then you will learn best practices on preparing
And delivering a Libby basics training. Now after all that work you'll want to make sure you have an audience
We'll provide recommendations on promoting the event for a successful turn out
And finally we will leave you with resources including a jampacked complementary training kit that we are very excited to share
If there is time at the end of our session today we will open this up for Q&A and you can ask some questions to Joe and Marissa live
Now before I pass it over we want to talk about why are we here
Why should you train your community on Libby?
Well the first reason is that Libbyries are a place of information
You're helping your community engage with that information throw things like ebooks and audiobooks which can be enjoyed anywhere including the safety of someone's own home
So not only are you helping users read but you are impacting their lives with access to content they may not otherwise have
Second the opportunity to promote your digital collection. So many users still don't realize that this is the service yourLibbyry offers so it's really important to continue to get that word out
And third selfishly, it makes your life easier. So we discontinue the legacy OverDrive up earlier in 2023 to make Libby the primary way to enjoy your digitalLibbyry so now is the perfect time to get your users comfortable with Libby especially before the holiday season
With all of this in mind I am going to pass it over to or marketing and events specialist Joe
Thanks Emma thank you so much and thank you all for joining us today. So excited to share on how we train the community on Libby and hopefully you can do this as well
Now before we dive into our training today I just wanted to share some resources to learn more if you're new to Libby. You can find all sorts of wonderful information on our resource center from ready to use and print premade graphics and kits to promote your digital collection all the way to on demand webinars to trainLibbyry staff and of course all of this is free
Additionally you can find Libby help articles and contact our technical support team from directly within the Libby app or by going to help.libbyapp.com. Stay up to date with changes we're here to help you every step of the way. You can sign up for our emails or subscribe to our blog and all of that can be found on resources.overdrive.com/libby
I also wanted to just shout out how you can get the app today. So let's get started by talking about downloading and signing into Libby. Libby can be downloaded from the apple app store for devices like I phones or ipad. The google play store for android devices like google pixel samsong galaxies. There's way too many androids to name. And now kindle fire users can also download Libby from the amazon appstore. You can also use Libby in a modern web browser by going to Libbyapp.com
And just as another note on kindle fire. Users with amazon fire tablets can now download live from the amazon app store. Kobo users and borrow ebooks directly from their Kobo ereader. That experience is not changing. And for more information please follow the link on this slide in the follow up pdf. So you'll get all sorts of info you could want. You can also watch the amazing training teams how to videos
So let's get into preparation here. Before you start training your patrons on the Libby basics. There's a bit of prep work that needs to happen let's break down your demographics and considerations as you plan your virtual or in person training. First let's look at who's been attending mine and Marissa trainings and what their needs are
Marissa and I have hosted hundreds of in person of ends with the digital bookmobile with so many different faces visiting our truck as we're parked at library or at a community event. And while we see a diverse age range in person when someone just happens upon the truck our consistent audience, those people seeking us out for help with the news article in hand or library email printed out waving at us to get started
In person and online remains the same
Based on our post event surveys our key demographic range is older adults specifically 65 plus at 57 percent and then ages 55 - 64 making up the next largest group at 24 percent
So overall 81 percent of our key demographic is older adults who may have difficulties getting started on apps and also with teleconferencing. So something to consider in the time you a lot yourself
If you're using something like zoom to do a virtual session
Now in the midst of and continuing still after the sunset of the OverDrive app, we have also seen a large group of former OverDrive app users who still continue to join our monthly sessions to ask us questions about the new Libby experience. They have may have been power users but they're still coming to us to just kind of get all of the confirmation and new info on Libby. So use those demographics both that you've experienced in our trainings and from your ownLibbyry scheduled to plan your time of delivery if you want to hit that sixty five plus crowd you'll also be able to gather parents from story time so team is going to be a pretty sharp time regardless of virtual or in person. Your past most appointments but they still have time to get to lunch engagements or home in time for nap time
Your building's demographics are going to be kind of your bible. Your best of use. If you have a really vibrant group of 25 - 44 year olds maybe you do want to plan an evening event. In our realm we've never seen the success for our evening times to recommend that that would be our regular hosting pattern. So again your building is gonna be your best
Kind of barometer but
Something to keep in mind off of what we have seen
So I want to kick off here with a poll. I am very curious to know how your library is hosting events currently. Are you still doing virtual? Are you doing in person only? Or is it a bit of both with hybrid? Or maybe you're still not hosting events at all
That looks like we've got a lot of great answers coming through here
Emma I think once we had about 80 percent we can close and share
Fantastic so it looks like the majority of you joining us today are hosting in person and then following up with hybrid. So a lot of you are still doing a bit of the combined efforts. Thank you that super helpful to see and we can stop sharing that
Wonderful wonderful
Now whether you're hosting in person or online you'll have to consider your delivery style. There are two kinds of styles. First we kind of run with the lecture style where you're working through a presentation without encouraging patrons to follow along with you on their device. In the lecture style questions are saved until the end and gone over as a group. This style works best for virtual or hybrid and should take about forty five to fifty minutes
Excluding Q&A so you'll hit right around an hour
Then there's kind of that follow a long style where you and maybe a fellow trainer librarian can help you out give assistance as its needed throughout
So we recommend this most specifically for in person sessions. Limiting the number of registrants. I think when you're doing the lecture style you can go pretty big and broad. But when you're doing this follow along, depending on the help you have. Because you'll have the " How do I download that? Where can I find that on my screen?" It'll be important to limit the number of registrants significantly. Those sessions will take about sixty to sixty five minutes with or without Q&A just depending on your group
Now you can walk through the demonstration via the app on a tablet or by going to Libbyapp.com in a web browser. The ability to screen share of a mobile device with video conferencing software does vary by provider. So we recommend using the app on a tablet those kind of memories comfort zone. So you can cover the downloading process from the app store as well as downloading titles for offline use which is a feature that's only available in the app and not on Libbyapp.com
You'll also need to prepare
Prepare a post event email. So a survey to gather feedback to improve your sessions moving forward is really helpful. A recording of the demonstration so your attendees can review anything they might have missed live. We love to record, even if you're in person, I still recommend maybe throwing together a zoom meeting that you can hit record on and so it's recording your projected screen and that way these folks still have something to follow up with
We also recommend providing additional materials like frequently asked questions and links to help articles to ensure your attendees have the resources they need as they explore Libby on their own. For our sessions we provide pdfs with short how to videos for those visual learners and help article links for those that like to follow written instructions. Spoiler alert I may have these for you ready to download and use in that marketing kit Emma mentioned earlier
The last thing to consider is what library card you'll be using to sign in. While you can use your own Libby account for the demonstration, we do recommend using a demo card for these sessions. This allows you to prepare titles ahead of time that you'll use throughout the training and demonstrate things like changing your ebook reading appearance or navigating into an audiobook without messing up your own personal settings. Marissa will talk a little bit about this later in her suggested delivery
Speaking of Marissa, with those considerations in mind, let me hand things over to her for content and delivery
Alright thanks so much Joe, I appreciate it. And hello everyone i'm Marissa and i'm gonna be sharing a few tips and tricks to help with planning out your training content and delivering an easy to follow demonstration
So in our training kit you're gonna find a demonstration outline for a Libby basic training and then you'll also see a recording of one of the trainings that we've hosted where we implement all of the examples that you're gonna hear today. So don't feel obligated to take extensive notes I tried my very best to make this as easy as possible so that you don't have to
So as Emma said in the introduction, I was hired at OverDrive to travel with our digital bookmobile. And when I was traveling from library to library helping patrons learn how to use Libby app I had the benefit of teaching them one on one with their device in hand
And then in March of 2020 our tour was cancelled and when it became clear that we weren't going to be traveling anytime soon, Joe and I began to reimagine how we could continue to help library patrons learn how to use the Libby app from hundreds of miles away. We began leading Libby webinars in June of 2020
And I'm not gonna lie to you some of our early post event survey responses were discouraging
But using that post event feedback we've continued to tweak and improve our trainings and today we maintain an NPS (net promoter score) score of 4.4 out of 5. And I love to share some of those most important lessons that we learned along the way while we've done this.
Now the beatles admittedly have nothing to do with what we're talking about today but I like a little fun so I use their lyrics as an inspiration for the lessons that I'm gonna teach you
So lesson one
Focus on the basics so you don't lose anyone along the way. For this lesson we're gonna go over all of the features you should cover when teaching new Libby users how to use the app
Lesson two, prepare and deliver a demonstration that's easy to follow. For this lesson we're gonna talk about the ways that you can reduce confusion during your demonstration, even for users that are less tech savvy
And then lesson number three engage users to increase retention. For this lesson we're going to cover the different ways that you can encourage participation throughout your demonstration
So let's go ahead and get started
As you have all likely hosted many trainings in your time at the library, you'll know the most important, or how important it is to stick to the basics when training new technologies so that you don't lose anyone along the way
Although our legacy OverDrive app was sunset back in May, we have continued to see about 15 - 20 percent of our live attendees, our former OverDrive users, that still have lingering questions about the switch
And so with that in mind we want to provide information that is easy enough for someone to follow that is completely new to ebooks while also educating those lingering OverDrive app users on what sets Libby apart
The balance that we found to be the most successful in achieving this is to focus on the basics during the live demonstration while touching on the differences between Libby and OverDrive when they come up naturally in the demo. And then providing additional resources like a tips and tricks pdf in the post event email which would allow OverDrive app users who are a little more comfortable with technology dive deeper into those differences if they would like
So let's go ahead and we're gonna go over what basics are important to cover in our suggested order of delivery. And as I go through these, you'll see little maroon stars that are gonna indicate where we include information about OverDrive versus Libby
So let's begin with downloading the app. Downloading the app was something that was requested time and time again when we first started hosting webinars so we recommend starting here
Remind your patrons that they may need their apple or android credentials but because the Libby app is free they will not be charged even if they're prompted to sign in
Next you'll cover the login process. So Libby's step by step sign in process is really quite simple. And unlike the OverDrive app you only have to find your library once during that process
Once you've logged into Libby you can show your patrons how to find books. For this, you're gonna start on library page where you can browse the entire collection. There you can discuss the premade filters up at the top, your catalog guides, and your curated collection
If your library offers extras you can also let your patrons know that they can borrow access to those additional services. Access to extras is another difference between the OverDrive app and Libby
Then you're going to move over to the search page and thats where youre going to show your patrons how to find something specific by typing in a title and author or a series name
While on the search page, you can point out the filter feature, which is another difference between OverDrive and Libby, because filters and sorts can be pinned and saver later. So pinning filter save those filters for future searching and browsing. But this is more of an advanced feature of the Libby app so you can be brief here. Just let them know what pinning filters do and then point them to that tips and tricks pdf to learn more
Once you've searched for a book you can show how to place a hold
So it may sound backwards to cover placing holds before walking through the borrowing process. But placing a hold will allow you to return to your search results to cover borrowing in the least amount of screen hopping. So we're really trying to keep it simple here without bound all over the place
Once a hold is placed you can return to the search results and tap that jacket cover of the book to show your patrons how to view the details of a title before borrowing. And from there you can walk through the borrowing process
If your library's loan period defaults to one that is not the longest loan period available, take a moment to show patrons how they can extend it by changing their loan period
And then once you've opened the ebook you can discuss those ebook basics. So you can keep it really simple here. Just cover how to view your reading progress in that lower menu, how to make those menus drop away, and how to page forward by tapping or swiping
I'm sure you can all agree that one of the biggest advantages of reading digitally is the ability to customize the text so that it can meet everyone's own individual needs. So go ahead and hop into the reading appearance settings to show your patrons how they can adjust text scale. change the lighting. and tailor that font style so that they can have their own personalized reading experience
When you leave your ebook it's a good idea to reorient everyone in that navigation bar. So here you're going to remind attendees that you browse the entire collection on library tab and then you search for something specific with that search icon
Then you can introduce the shelf
And that's where you can find all of your loans and holds. On the shelf there are two differences between OverDrive and Libby that you can mention. The first is that the shelf in Libby is unified. That means all of your loans and holds from all of your libraries can be found on a single shelf
The second difference is that a Libby has tags. In the OverDrive app readers have two types of lists. They have a wish list and then they have a history. In Libby readers can use the tagging feature to create as many lists as they like and they can name those tags whatever they would like as well
So like pinning filters, tags are more of an advanced feature. So I recommend just explaining what tags are and then pointing attendees to the tips and tricks pdf to learn how to tag and create tags
Now once you have explained the shelf, you can move onto those audiobook basics. So in an audiobook you're gonna show users how to view their reading progress and start and stop an audiobook. We're keeping it really basic
Explain the audiobooks play in the background of their smart devices. Meaning that Libby doesn't need to be open on a screen while listening. So always tap pause before they always need a tap pause before their listening session ends
It's also worth mentioning that Libby integrates with apple carplay, android auto, and sonos speaker systems, which sets the audiobook experience apart from the OverDrive app
And then we have been having a little bit of extra time in that audiobook section so I've actually started talking about the sleep timer as well as the the speedometer icon which is that
Narration speed. So you can add those in as well if you feel like you have enough time to
At the tail end of the demonstration you will open the menu to cover the last three topics. So it's important to let patrons know that how they will be notified about important events in the Libby app. So here you're just gonna give an overview of the ways that users can be notified with push notifications or badge notifications and then
You'll also talk about how to customize how you are notified about those important events. Because that is another difference between the OverDrive app and Libby
So finish off in the notification menu by explaining how hold availability notifications work. And there you're gonna mention that 72 hour window to take action on a hold by either borrowing, canceling, or delivering the hold later. So in my opinion that's the most important piece of notifications to let your patrons know
Once you've finished discussing notifications return to the menu and let your patrons know they can add additional library carts. Whether they have a valid library card at another library in the area that uses OverDrive or they have multiple people in the family sharing a device
So the ability to add multiple library cards from the same library is another difference between OverDrive and Libby. In the OverDrive app you would have to sign out of one library card to add another
Then we recommend going to the settings and showing your patrons how to turn on their labeled icons. This will help your patrons orient themselves when they first start using the app
Then finally you're going to wrap up the demonstration by showing your patrons how to reach help and support directly in the Libby app for any further questions or app issues. So direct help and support
Is the final difference between OverDrive and Libby
All right
Now that we've covered all of the features that you would like to cover in the demonstration, it's time to prepare your demonstration outline. Now planning your demonstration route down to the specific searches that you will make will accomplish three things. First, you're gonna minimize screen transitions. The less often you need to tap or scroll around the screen the easier the demonstrations gonna be to follow
In the very beginning of our Libby webinars, we would tap into the popular tag to show what a list of results would look like. And eventually we started planning a search result to achieve the same goal instead. I would love for you to take a guess to why that is. So on the screen you're going to see the search results for a title called The Plot. And I'm going to have Emma open up the chat and I would love for you to take a guess on what need to know information a user can learn on this page without having to tap around, click, or scroll on the screen
So there are a couple things I'm looking for. And we're gonna open up that chat and let me make sure I'm pulling it over so I can see it as well
Wendy says if it's in a series
View multiple authors
Alright here is one I'm looking for, it says available in two formats and shows what is available now
Laura says
Audiobook versus ebook. That is correct, that's one of the things that I am looking for
And then we want to also look for what is available to borrow right now and what you have to place a hold on. So these are great answers, everyone's giving some really good answers. Emma I'll go ahead and we can close the chat here
So let's go over the answer altogether. By planning the search for this example title, attendees can see a side by side comparison of the same title in both the ebook and the audiobook formats. And learn how to tell the differences of the difference between books that are available to borrow and books that require placing a hold
So all from the very top of the page we're not even having to scroll here
From here you can also directly move into placing a hold on the audiobook format and then borrowing the ebook format with minimum screen transitions. So this small change has dramatically reduced the amount of attendees that were overwhelmed during this portion of the webinar because we reduced the amount of time that we were moving to different screens and clicking around
Okay so benefit number two is optimizing your time. So even the basics can take time to explain and so you want to try to maximize your time by minimizing unnecessary steps
One way you can do this is by borrowing an audiobook and downloading it to your shelf before the training even starts. That way you only have to walk through the borrowing process once for the ebook and you can still cover the features of an audiobook without having to repeat that borrowing process over again
Lastly it helps you reduce surprises
If you worry that seeing longer waiting lists will deter your patrons from using Libby before they try it out, you can plan your search ahead of time to ensure you don't come across a title with a long waiting list
So now we're going to talk about engaging your attendees. And one of the challenges that many presenters face when delivering trainings online or about applications is finding a way to engage their attendees and make them feel like they're part of the training rather than just a body in the seat or and a set of eyes on the screen
But just because you're teaching technical processes doesn't mean that you can't make your presentation personal to your audience. So I'd like to talk about a few ways that you can make your Libby trainings more engaging for your audience
The first is going to be sharing anecdotes and using analogies. This is the easiest way to engage your audience because it doesn't require any extra prep work. Analogies can be particularly helpful because they can help your audience relate the unknown to the known
So a great example of when you can use an analogy in your training is when you're explaining the library home page
You can say something like, "You can think of the curated collections on library tab as you would the physical Libbyries displays that you see at the brick and mortar building."
"When you walk into library during the summer you're likely going to see a collection of beach reads being displayed on an end cap. And then when you come back in the winter that end cap might instead display a collection of cozy mysteries or holiday recipe guides. So just like our physical displays has changed throughout the year, you'll see these curated collections
rotate so that you can always find something fresh and new on library tab."
Next gear your content to your listeners experiences and interests. So polling attendees at the beginning of the training is a great way to make your demonstration more personal to your audience because you can sneak their responses into the presentation. For example, you can start your training off by asking the audience but question like, "What is your favorite genre?" or "How many books do you read per month?" And then you can provide callbacks to their answers when you cover certain content
So a good example of this is, "Many of you mentioned that you read 10 plus books for month. The available now filter at the top of library's home page is gonna be a game changer for you because that filter will allow you to look at a list of titles in Libby that don't have wait lists!"
And last you should increase retention with quiz questions. So quizzing attendees at the end of your demonstration is not only a great way to directly involve them into your training but it's an excellent opportunity to reinforce what they've already learned
So on the next slide I have an example of how we use zoom's polling feature and powerpoint screen recording feature to implement quiz questions into our training. Of course, these can also be achieved with the tools available in your video conferencing software that you choose or even a printout if you're hosting in person trainings. We saw the majority of you are hosting in person so you could do a print out there
Alright so let's pretend
That you are all patrons taking this session, our getting started with Libby session. And you're gonna take this quiz question for me
So for question number three in our quiz, let's hop into an ebook
What are the three ways you can customize your ebook's appearance. Select all of these that apply. So we're popping up a poll right now. Is it going to be
Text scale
So the size of the font. Lighting or the background color of the title. Or the book design, that's going to be the font of the book. And language, the language the book is written in. Those are our options here
Marissa, we're having trouble pulling up the poll so I'm gonna have folks put the answers in chat. Okay well since our question wasn't on the screen here i'll go ahead and read that again. So what are the three ways you can customize your ebook's appearance? Text scale, lighting,
Book design
Language or
You can put unsure
So I'm getting a lot of people saying all and this is actually a bit of a trick question here so
Text scale,
Lighting, and book design are the correct answer. I'll have Emma close chat here. And we purposely make this a trick question. So here is what I would say after this video plays. So you end the poll and you play the video and narrate the steps a second time. When you want to change your appearance settings in an ebook you tap in the center of the screen and then tap the A icon. From here you can change the font size so every ebook can be a large print book. You change the lighting. Bright is the default but you can find what works best for your eyes. And finally you can change the book design or the font the book is presented in. There are five premade fonts but you also have the option to customize your font which includes spacing between the text as well
So
What I'm doing here is i'm using this mini quiz to provide small pieces of new information as well. So for this question, I can say, "If you answered language. So for all of you that said all, that is a good guess. Our library does offer some titles and [insert the language of your choice] which you can find by searching or browsing our collection. But language isn't something that can be customized within the ebook's appearance menu. So just like when you have to choose between an ebook and an audiobook when you borrow, you have to find a book that's already written in a specific language before borrowing it as well
So with this quiz question we reinforce what the reading appearance was and then we also introduced a little new tid bit of information about finding books in languages other than english
In job everyone thanks for the participation in the chat
Alright so after you wrapped up the quiz, allow time for questions. And as Joe mentioned earlier in the training, help.libbyapp.com is a great resource for utilizing during your trainings. And we recommend always having that help site pulled up on a second screen or tablet so you can reference it for step by step directions. That include specific language or icons in the Libby app
Questions from new users about using Libby can all be found on our help site. But I want to go over a few of our most commonly asked questions with you here live
So our first common question, can I search multiple libraries at once? If you add multiple library cards in Libby, you can easily see which of your saved libraries has the best availability for a title by the icon next to each title
If a title is available to borrow at your active library, you'll see the option to borrow it from them. Otherwise you'll see the option to borrow the title from one of your other save libraries or place a hold at the same library with the shortest wait list. So Libby does the work for you here. When you search for a book
Libby is gonna show you whatever library has the title available. Or show you library that has the shortest wait list. You can see my different library cards here in this example. Three different library cards in one single search for this Food Lab
Alright question number two
Can I receive notifications via email? So if you're using Libby in a web browser, then readers can get email notifications in addition to in app notifications. Push notifications aren't supported on Libbyapp.com so email is replacing that
If you have a user that uses Libby on their phone and their tablet but they would like email notifications, what you can do is have them sign in to Libbyapp.com in a web browser using the "copy to another device code" to make it nice and easy. And then configure their notification settings in the menu to be alerted via email. Even if they never open Libbyapp.com again, their gonna continue to receive email notifications. So when I'm on the bookmobile and I have someone adamate about email notifications, that's what I usually do. I just set it up in Libbyapp.com and then they're good to go from then on
Alright question number three, can I recommend titles to my library? So titles that aren't owned by the library yet will have a Notify Me button instead of a borrow or place hold button. So selecting Notify Me sets up a smart tag and Libby that will alert users if one of their libraries purchases a title at a later date. And that is by turning deep search on in the filters. So instead of recommending a title to the library like in the OverDrive app, in Libby we use the notify me feature. But patrons can
Set that up!
All right so as mentioned we still see about 15 - 20 percent of our attendees indicate that they are former OverDrive app users and so I do include this slide that outlets the difference between Libby and the former OverDrive app in our monthly webinars. This slide is also included in the powerpoint deck that of the training kit that you're going to receive. But if you find that your patrons that are attending your trainings or webinars aren't former OverDrive app users, feel free to just hide this slide whenever it's not needed
So let's go over those features that are unique to Libby
So Libby has an easy onboarding process that only requires you to find your library once
You have access to extra learning and entertainment resources like films and tv shows with Kanopy or continuing education classes with Universal Class. What is available will depend on the local library of course
You can pin filters and sorts to only show content you're interested in
Loans and holds from all of your Libbyries are automatically added to a single shelf
You can choose how to be notified about important events in Libby with options like push notifications. You can add, remove, and rename all your library cards in one place
You have direct access to OverDrive technical support specialists for questions or troubleshooting
You can enjoy the audiobook experience with sonos speaker integration. And Libby is supported on apple carplay and android auto
All right so that covers all of our content and delivery. I'm gonna hand things back over to Joe to talk about promotion
Well thanks Marissa and hi everyone I'm back. You've put a lot of work into your training and you'd like people to be there. Let's dive into some ways that you can successfully promote your event
These are the ways that we recommend promoting your trainings in order from highest impact down
For virtual events, start your promotion about one and a half to two weeks before the webinar begins
With digital events it's important that it's not too early so people forget and that their registration and you know they hold off till too long to register and they just kind of miss out. But I do recommend planning to do a final push out to your folks a few days prior to the webinar itself to grab any stragglers. For those interested in hosting these events in person I suggest promoting three to four weeks prior or whatever you see best success at your library. Your library is still going determine your best results
Your final push can be similar though you can still do that
A few days prior
For those in person events. Now you want to promote via
Email blast. This is the best that you can do if you can schedule a specific promotion around your session or your event that has the highest impact. But if you could include it in any weekly emails that are going out as well that's also fantastic
Sending a press release to your local press
Wonderful! The press loves library, they love talking about techy ways to access books, this will be an easy win for ya
You also should print out some posters, flyers, print materials. You can hang them around the building and the windows. You know put them in print out half sheet and put them into holds ready for pick up or you know drive up materials. All great ways to do it
Then of course there is your website and your event calendar. It's always good. There are going to be those folks who are checking out these different things. And last but certainly not least social media
Crafting your own posts around upcoming events can always be helpful. I've got templates galore to share with you but one thing I love most about graphics is, I mentioned it at the top, our resource center. Resources.overdrive.com for free continuously updated ways to promote your collection and your events
Now I'll hand things back over to Emma
Thank you Joe and Marissa for that excellent walk through of how to host your own Libby training. So we're gonna go into some resources and some next steps to continue your learning
Now we wanted to summarize the session. So Libby trainings are a great opportunity to help users engage with digital content at your library and make your life easier
You can also prepare for your Libby training by assessing your community's demographics and their needs. Determine if you'd like in person trainings or virtual. And do your best to minimize any of those distractions or surprises
Now when you're delivering, make sure you do as Marissa said and focus on the basics. Minimize those screen transitions and optimize your time
And don't forget to add that engagement. So when in doubt ask yourself, "What would the Beatles do?"
And then lastly when you're ready to promote, access our resource center for free materials to promote your collection. And you can refer to that training kit that we'll include at the end of this session
Now we've accumulated all of our resources that we mentioned today onto one slide so you have easy access to those materials. This will include things like a link to our resource center, ways that you can reach more readers with Libby, that Libby help page, and the complementary training kit
So I do want to bring Joe back on just to ask him a little bit more about that complementary training kit. And say Joe what will be included here
So we want you to be able to dive right in and introduce your patrons to Libby. To help without this training kit has everything for ya. We've got our powerpoint template that includes our notes for delivery, we've got a recording of our most recent demo session, our most recent monthly session. So you can notice our tone, you can see how we run a session, some of the anecdotes we use. We've also got our Libby how to pdfs. We've included getting started and tips and tricks that you can include in your post event emails or uses inspiration to create your own. The resources are there for you
We've also got the suggested delivery guide. So this shows you our full order of delivery with comprehensive notes. A little more comprehensive than what's in the power point. So something else to have handy. We've also included all of our mini quiz questions including a few bonus so you can really test what your patrons picked up from you
I have a pr template crafted for you so you can send it directly to your local media outlet. You don't have to write your own, you just have to pop in some of your own info. And then last we've got email and social templates along with some helpful copy ready to go
A little bit everything! Just a few things. Thank you Joe for sharing what's included in that complementary training kit. As he's outlined, there will be no short get of resources for you to use to host your own Libby training
Now a few next steps. We do encourage you to download that training kit. So we will post a link to that and chat at the end of the session. It will also be in all of your follow up materials. So download that training kit and review everything rates in there to familiarizes yourself ahead of your own Libby training
And then next, we would love if you would deliver your own Libby session. We know you will do a great job. We're very excited that your library has shown interest in hosting your own Libby training. And if you need help you can always reach out to the digital bookmobile team, Joe and Marissa, by going to digitalbookmobile.com/contact or by clicking the link on this slide
Now a few things we want to make sure you don't forget. So we do have some fabulous webinars coming up! On December 5th we have the world literary tour holiday edition. So this is a webinar geared towards our public library, academic, professional, and K-12 school partners. It's a beginner session and it's going to be a wonderful presentation where we highlight world language content and holiday around the world in connection with our world literary tour promotion
And then we have on December 13th the final introduction to marketplace webinar of the year. So if you are new to OverDrive marketplace or you're looking for or refresher of the basics, you can join us to see intro to marketplace on December 13th. And registration for both of those sessions is linked here. You can also find it on the resource center under our upcoming webinars page
Next we wanted to highlight that Joe and Marissa do have additional sessions of their patron webinars on Libby. Their final session of the year is going to be December 6th but they will also be hosting these sessions in January of 2024. So as we've mentioned, Joe and Marissa have been hosting monthly live sessions to assist your patrons directly and to get them started with Libby. So the key audience there are your end users. They will go through how to download the app, sign in, search, borrow. All of the basics that Marissa and Joe outlined today will be covered in those live sessions. So if you host an in person training you can promote this to your users that may be looking for a virtual option. Or this training can complement any of your existing training offerings
So we have a link to sign up for any of Joe and Marissa's remaining sessions on this slide as well
Now that we have reached the end of our session, hopefully you feel more confident in giving your own basic Libby training. Whether thats virtually or in person. So we asked this question at the start and we'd like to ask it to you again
So let me go ahead and ask the same question. After attending this session, how comfortable do you feel training your users on Libby? Do you feel very comfortable,
Somewhat comfortable, somewhat uncomfortable, or not comfortable at all
Would love to see a where your at after the tips and tricks from Joe and Marissa
If Libby is new to you, it's completely understandable but that you might not feel 100 percent ready to train but hopefully all of the resources in the complementary training kit will assist you with that
I'm gonna go ahead and close this poll in three
Two
And one
And share my results
And it looks like the majority of our camp have shifter to the very comfortable section which is great to hear. Thank you so much for your participation there
And in our few remaining moments, I would love to check in with Lauren from our training team to see if there are any questions that came in to the Q&A throughout our session that we might want Joe and Marissa to answer live
Hi Emma! Thank you. So we did get a few questions in Q&A
Wondering if we could start off
With Kelly's question, "Can you explain tagging?"
Yeah I think we'd love to talk about tagging. Marissa, I saw you unmute first so I don't want to take it away from you
Joe knows that tags are my favorite feature in Libby. You are going to have lots of resources of videos and the tips and tricks pdf that you get in the training kit. But just a brief overview of tags is it's a way that you can organize books in Libby and create lists in Libby. So like I mentioned, in the OverDrive app there was a wish list and there was a history. And those are the two lists that you are limited to. But in by the tagging feature is really robust you can create as many tags as you like and you can name them whatever you'd like. There's also a few smart tags as well like the borrowed smart tag will automatically tag books that you've borrowed in Libby. Which does make it really nice and easy when you're searching and browsing your library, you can already see the tag while you're searching in browsing. So if you forget you read it, you don't have to read that sample, you already have that tag to know. So that is just a brief overview of tags and you can watch those videos and tips and tricks to find out a little bit more about tags.
Thanks Marissa
Now a little bit more related to the session and marketing and the materials that we offer. Are those resources updated at a specific cadence or when new features are released in the Libby app?
So we have quite a few team members that are involved. Just around all of the resources that we make available. We have a wonderful technical writing team who write the help articles and craft kind of different ways to guide people. And so they work on a cadence to make sure that when updates are coming that those help articles are ready to roll right around the release of the new feature. As well as on our marketing team we do a lot of work to make sure that the resource center is updated with new materials. Either seasonal when it's based on, "We're heading into winter let's get those cozy reads ready."
Or "Hey, here are the new and updated steps to getting started with Libby." Of course there are a lot of moving pieces to updating and creating all of these different pieces of collateral but we do work very quickly to make sure that we are delivering you know clean and ready content
As soon as we can along with those releases. So yes, if there is a planned release coming we are working on it as quickly as we can. And it is very likely coming within a few days of that update being released
Someone also asked if our kits come in different languages? I'll kind of start off by saying, I will say the majority of our kits are in English but we do have marketing materials in different languages. You can search for those on our resource center
And if you want you couldn't follow up and I could direct you to some specific urls in Q&A
Okay well that's all we offer live Q&A so go ahead and pass it back over to Emma
Than you are I'm sorry about the delay my Zoom was frozen. Great time for that to happen. With that we want to say thank you so much for joining us and a special thanks to Joe and Marissa for the preparation and delivery of the webinar. At this time we will chat out your certificate of attendance that you can save for your records. And as a reminder you will receive a follow up email tomorrow from zoom that will have a link to this recording, pdf of the presentation, that certificate, and the link to the complementary training kit
Now when you close out of the webinar today, you will be prompted to take a short survey. It should really only take you one to two minutes maximum and we'd appreciate any feedback you have as we plan to host more of these in 2024. Thank you so much! We will end the audio and visual portion of this webinar today but we will stay in Q&A for an additional few minutes to answer any
Last minute questions that you have. Thank you so much and happy reading