Hello everyone we will go ahead and get started. We are at the top of the hour. Thank you all so much for joining our webinar today where you will learn how you can train your community on Libby, the library reading app.
My name is Lauren Bajda, I am a product trainer at OverDrive and I will be facilitating the session today.
So this webinar is geared towards those who work at a public library, professional library, or academic library and you plan to host your own Libby training.
By the end of the session we will give you all the tools you need to host this on your own. If it's something you haven't done before
Or if it is you'll have even more resources at your disposal.
Now as a prerequisite to today's session we do recommend a basic knowledge of the Libby app.
If you are brand new to the Libby app, we highly recommend watching our Getting Started with Libby webinar first so you don't get overwhelmed.
Now a few housekeeping items we are recording the session today and it will be shared with you tomorrow.
We also have closed captions enabled so you can adjust those at any time under these show or hide captions option.
In your zoom toolbar we will be using Q&A, polls, and chat today and we will turn those on at the appropriate times.
If you have questions feel free to throw those in Q&A we have some fantastic experts on the line today to answer those for you live.
And you will be receiving a follow up email around this time tomorrow.
That will include the recording, a pdf copy of this presentation,
Certificate of attendance
(Which we'll also send out at the end of the session) and a complimentary training kit with all of the resources you need to deliver your own Libby training.
So we want to kick it off with our first poll.
And Emma if you could turn this on for me please.
At this time, how comfortable do you feel training your users on the Libby app?
Do you feel very comfortable
Somewhat comfortable
Somewhat uncomfortable or not comfortable at all
Wonderful I see all those responses coming through for those of you joining us live.
We are at eighty six percent of the vote.
So I'll go ahead and close this poll in three
Two and one.
And lets share those results.
So as per usual it looks like the majority of you today are somewhat comfortable training your users on the Libby app.
And then we have people who fall all along the spectrum. So no matter where you, are we hope that you'll leave with some good takeaways.
Thank you
And we're going to be asking that again at the end of the session to see how you're feeling.
Well I am so excited to introduce our speakers today. Both of our speakers work on OverDrive digital bookmobile. This is a mobile exhibit which travels all across north america and helps libraries promote their digital collections.
Has been on a little bit of a hiatus since COVID but we are hoping to bring back very soon.
So first off we have Joe Skelley he has been at OverDrive for the past six years.
He plans and manages the bookmobile tour when it's active and when it is it he's doing a lot of training including like live virtual patron webinars on Libby so a lot of expertise that he's bringing into the session today.
In addition Joe is the cohost of the professional book nerds podcast.
And then we have Marissa Gillett she has been at OverDrive for five years she travels full time with our digital bookmobile when it's active. When it's not she delivers Libby patron webinars and a lot more. So we are very grateful to have both of their expertise today.
In this one hour session we are going to be covering a high level overview of the Libby app and its benefits.
You are going to learn best practices on preparing and delivering a Libby basics training.
So this is good for
Training your users your patrons who are getting started with Libby for the first time.
Now after you do all of this work we want to make sure that people show up to your session. So we're going to be providing you with recommendations on how to promote a really
Successful event and get that turn out that you desire.
Finally we'll leave you with some resources
Including a complementary training kit.
This was included in your pre-emails as well. So when you registered and in the reminder emails so we wanted to make sure to include that ahead of time if you wanted a chance to review.
Then if we have time at the end we're going to
Open it up to live Q&A.
Now before I pass it over why are we here? Why should you train your community on the Libby app?
Well first libraries are places of information.
You are helping your users engage with information through ebooks and audiobooks
Which can be enjoyed anytime, anywhere.
Not only are you helping users to read but you are impacting their lives with access to content that they may not otherwise have.
Second this is an opportunity to promote your digital collection.
A lot of people in your communities may not realize that your library offers a service such as this.
So this is going to be a really good way to share that content with your users.
With all of this in mind I'm going to pass it over to marketing and events specialist Joe.
Thank you Lauren and thank you all so much for being here today.
So let's just kind of dive in to our training today with sharing some resources so you can learn more if you are new to Libby. You can find all sorts of wonderful information on our Resource Center. From ready to use and print premade graphics and kits to promote
Digital collection all the way to on demand webinars
To train library staff like we're doing right now. And all of this is free.
Additionally you can find Libby help articles and contact our technical support team from directly within the Libby app or by going to help.libbyapp.com.
You can stay up to date with changes, we're here to help you every step of the way.
Sign up for our emails or subscribe to our blog. So a great way to find out all sorts of wonderful info.
Now I wanted to start off by talking about downloading and signing into the app.
Libby can be downloaded from the apple app store for devices like iPhones or iPad. The google play store for those android devices like Google Pixel, Samsong Galaxy. There's so many I could never mention them app.
And of course Amazon Fire users can also download Libby now from the Amazon app store. So very cool we love to see that happen. You can also use Libby on a computer in a modern web browser by visiting Libbyapp.com.
You'll also see on the screen there are so many more places to enjoy Libby including apple carplay, android auto, sonos.
Of course so much more!
And as I mentioned those users with Amazon Fire tablets can now download Libby from the app store. Kobo users can borrow ebooks directly from their Kobo ereader. And for more information please follow the link on this slide or in the follow up pdf.
Alright I got all of the little bits I wanted to make sure throw out there. Let's dive into what you need to do before you start training your patrons on Libby basics. There's a bit of prep work that needs to happen so let's break down demographics and considerations as you plan your virtual or in person training. First let's look at who's been attending our training and what their needs are.
Marissa and I have hosted hundreds of in person events with the digital bookmobile. With so many different faces visiting our truck as we're parked at the library or a big event in the community. And while we see a diverse age range in people.
Usually those folks that are just happening upon the truck bear across the spectrum. But our consistent audience, those people who are running up to us with the newspaper article in hand that said we would be there to help them get started,
And the people that Marissa I see online in our monthly sessions, remains the same.
So based on our post event surveys, our key demographic range is older adults specifically 65 plus at 57 percent.
And then ages 55 to 64 making up the next largest group.
At 24 percent.
So overall 81 percent of our key demographic is older adults. And something you want to consider here is the time of day you can work with but also the challenges their facing. Aside from learning how to use Libby for the first time. If you're hosting this session virtually they may also be struggling with teleconferencing.
In the midst of and continuing after the sunset of the OverDrive app
We also still see a large group of former OverDrive app users who continue to join our sessions every month and ask us questions about their new Libby experience. So while the demographics you're seeing on the screen here are from our post event surveys from 2021
Your own demographics are going to
Help educate your timing as well. So use what Marissa and I have experienced in our trainings and those from your own schedule to plan that key time of delivery.
If you want to hit that 65 plus crowd
And parents for story time, 10 am is going to be a really nice start time regardless of virtual or in person. You're past most morning appointments but they still have time to get in their lunch engagements or home in time for kids naps.
Again your building's demographics are the best to judge against. If you have a really vibrant group of that 25 to 44 year old segment, maybe you want to plan an evening event. In our realm for digital we've never seen the numbers that recommended us hosting in the evening.
I wanted to throw a poll out here.
How is your library currently hosting events?
So you're hosting virtually, in person, you're doing a bit of hybrid, or are you still not hosting events?
Looks like
A majority right now is hosting in person. And we have quite a bit of hybrid as well.
We're right around eighty percent so Emma you can close that at your leisure and share the results here for everyone.
But it looks like we've got majority in person. Nice to see that that's kind of a we're working with here. But we do have that hybrid follow up and some folks are still not hosting. Wonderful thank you everyone
Whether your hosting in person or online you'll have to consider your style. There are two kinds of styles. First is the lecture where you're working through a presentation without encouraging your patrons to follow along on their device.
In this lecture style, questions are saved until the end and gone over as a group.
This style works best for virtual or hybrid trainings and should take about forty five to fifty minutes excluding Q&A time.
And theres more of a follow long style where you (and I'd recommend a fellow trainer to join you) give assistance as it's needed throughout.
We have recommend reserving this style of training for in person sessions and limiting the number of registerants significantly if possible. This will take you more around sixty minutes.
You can walk through the demonstration via the Libby app on a tablet or by going to Libbyapp.com in your web browser. The ability to share the screen of a mobile device with video conferencing software of course will vary by provider. But it's really nice to be able to do that.
Marissa and I personally tend to use the app on a tablet and mirror that in to the presentation. So you can cover downloading the app
From the app store and downloading titles for offline use, which is a feature not available on Libbyapp.com.
You'll also want to prepare some follow up or post event email or hand out materials for your session. Whether you're doing this virtually or in person.
I recommend having a survey to gather feedback. Either to improve your sessions or decide how you can advance them going forward.
A recording of the demonstration so your attendees can review anything they missed live. The easiest way to do this whether your virtual or in person is just by still setting up a zoom room and recording it live using your video conferencing software. Even if you're hosting that in person, I'll say it again. But if you don't want another thing to remember to do on the day of your event,
You could record a demonstration ahead of time, as well. Still just having those follow up materials.
We also recommend providing additional materials like frequently asked questions or links to help articles to ensure that your attendees have the resources they need to explore Libby on their own. For our sessions we provide pdfs with short how to video links for those visual learners and help article links for those that like to follow written instructions instead. Spoiler alert.
We may have these ready for you to download and use at your own
Whim.
The last thing to consider is what library card you'll be using to sign in.
While you can use your own Libby account for the demonstration, we do recommend using a demo card from your library for these sessions. This allows you to prepare what titles you will use throughout the training and demonstrate things like changing your ebook reading appearance or navigating in an audiobook without messing up your own personal settings.
Now with those considerations in mind, I would love to hand things over to my teammate Marissa to cover content and delivery.
All right thanks so much Joe and hello everyone! Good afternoon. So I'm gonna go ahead and I'll be sharing some tips and tricks to help with planning out your training content and then delivering an easy to follow demonstration.
Now in our training kit, you're gonna find a demonstration outline for the Libby basics training. You'll also have a recording of one of the trainings that Joe and I have hosted. And you are going to see all of the examples that we use here in that training. So don't feel obligated to take extensive notes. We try to take care of that for you so that you could really dive into the live webinar with me here today.
So as Lauren said in the introduction, I was hired by OverDrive to travel with our digital bookmobile.
And while I was traveling from library to library helping patrons learn how to use the Libby app, I have the benefit of teaching them one on one with their device in hand. For that really nice personal service there.
Now in March of 2020 our tour was cancelled. And when it became clear that we weren't gonna be traveling anytime soon, Joe and I began to reimagine how we could continue to help library patrons learn how to use Libby from hundreds of miles away.
So we began leading live webinars in June of 2020.
And I'm not gonna lie you, some of our early post event feedback survey responses were discouraging. But using that post event feedback we've continued to tweak and improve our trainings.
So today we maintain a net promoter score (NPS) or in other words how likely and attendee would be to recommend our training to someone else, of a four point four out of five.
So I'd love to share some of the most important lessons that we've learned along the way here.
Now the beatles admittedly have nothing to do with what we're talking about here. But I like a little fun so I use their lyrics as inspiration for each of the lessons that I'm gonna go through with you over content and delivery.
So lesson number one is gonna be focusing on the basics so you don't lose anyone along the way. For this lesson we're gonna cover all of the features that you should cover when you're teaching new Libby users how to use the app.
Lesson number two, is to prepare and deliver a demonstration that's easy to follow. For this lesson, we're gonna talk about the ways that you can reduce confusion during your demonstration. Even for users that might consider themselves less tech savy.
And then lesson number three, engage users to increase retention. For this lesson we're going to cover the different ways that you can encourage participation throughout your demonstration.
So let's go ahead and hop in to lesson number one, focusing on the basics. As you have all likely hosted many trainings in your time at the library, you know how important it is to stick to the basics when teaching new technologies so that you don't lose anyone along the way.
Although our legacy OverDrive app was sunset back in May of 2023, we have continued to see about ten percent of our live attendees in Joe and I's webinars. They are former OverDrive app users that still have lingers questions. So with that in mind, we want to provide information that is easy enough for someone who is completely new to ebooks and audiobooks while also educating those lingers OverDrive app users on what sets Libby apart and getting those questions answered for them.
So the balance that we found to be the most successful in achieving this is to focus on the basics during the live demonstration while touching on the differences between the Libby and the OverDrive app when they come up naturally in the demo. And then provide additional resources, like a tips and tricks pdf, in the post event email to allow OverDrive app users to dive deeper into those differences if they'd like after the webinar.
So let's go ahead and we're going to go over the basics that are important to cover. And we'll also go over our suggested order of delivery. And as I go through these you'll see a little maroon star on each of these that indicate where we include information about the OverDrive app versus the Libby app.
So let's go ahead and begin with downloading the app.
Downloading the app was something that was requested time and time again when we first started hosting Libby webinars. So we recommend starting here.
Remind your patrons that they may need their apple or android credentials. But Libby us free. So they won't be charged even if they are prompted to sign in.
In number two we are going to cover logging in. So Libby's step by step sign on process is quite simple. And unlike the OverDrive app you only have to sign into your library once.
Once you've logged in to Libby you can show your patrons how to find books. For this you're gonna start on the library page where you can browse the entire collection. There you can discuss the premade filters, your guides, the curated collections that you put together. And if your library offers any extras you can also let your patrons know they can access those additional services. So access to extras is another difference between the OverDrive app and Libby.
Then you're gonna move over to the search page. And this is where you're going to show your patrons how to find something specific by typing in the title, the, author or a series name.
While on the search page, you can point out the filter feature which is another difference between OverDrive in Libby, because filters and sorts can be pinned.
Pinning filters saves those filters for future searching and browsing, but this is a more of a tip and trick. An advanced feature of Libby. So you can really be brief here when talking about filters. Let them know what pinning filters does and then point them to the tips and tricks pdf to learn more.
So once you've searched for a book
You can show how to place a hold. It may sound backwards to cover placing holds before you cover borrowing, but by walking through the hold process it will allow you to return to your search results to cover borrowing with the least amount of screen hopping. So that keep browsing button really comes in handy here.
Once your hold is placed, you'll return to the search results and tap on the jacket cover of an ebook to show your patrons how to view the title before borrowing it. So they'll get to read those details and then you can walk through the borrowing process from there.
If your library's loan period defaults to one that is not the longest loan period that you have available, you can take a moment to show your patrons how they can extend it by changing their loan period.
Once you have the ebook open, you can discuss those ebook basics. And you can keep it quite simple here. We're not trying to overwhelm anyone. So we can cover how to view the reading progress in the lower menu. How to make the menus drop away off the screen. And then also how to page forward by tapping or swiping.
Now I'm sure you can all agree that one of the biggest advantages of reading digitally is the ability to customize your text to meet your own individual needs. And so I recommend hopping into the reading appearance menu to show your patrons how they can adjust the text scale, change the lighting, and tailor their font style so that they can have their own personalized reading experience.
Now when you leave your ebook, it's good to reorient everyone down in the navigation bar. So here, remind your patrons what you've done already. You've gone and browsed the entire collection on the library tab. And then you search for something specific with that search icon. And then you can introduce the shelf. And that's gonna be where they find all of their loans and their holds.
On the shelf there are two differences between OverDrive and Libby. So the first is that shelves and Libby are unified. And that means that loans and holds from all of their saved libraries are going to be found on a single shelf. They don't have to jump between shelves to find those.
The second difference is Libby's tags. So in the OverDrive app readers had two types of lists that they could access: a wish list and a history. But and Libby readers can use the tagging feature to create as many lists as they like and they can name them whatever they like. But like preferences tags are more of an advanced feature. So again I recommend explaining what tags are briefly, but then pointing them to the tips and tricks pdf so that they can learn more.
Now once you explain the shelf, you can move on to the audiobook basics. In an audiobook show users how they can view their reading progress and how to start and stop an audiobook.
Explain that audiobooks play in the background of smart devices. Meaning that Libby doesn't need to be open on the screen while they're listening. So remind them to always tap on pause before they finish their listening session so that they don't lose their place.
It's also worth mentioning that Libby integrates with apple carplay, android auto, and sonos speaker systems which sets the audiobook experience apart from the OverDrive app.
Now if I find that I'm making good time here I will also touch on Libby playback speed and sleep timer features.
At the tail end of the demonstration, you'll open the menu to cover the last four need to know topics. So it's important to let patrons know how they're going to be notified about the important events that happen in Libby. Like a hold becoming available.
Here you can give an overview of the ways that users can be notified. Either push notifications, badge notifications, or ignore.
Now being able to customize how your notified of important events like holds becoming available is another difference between OverDrive and Libby. So up finish off the notification menu by explaining how hold availability notifications work. So that you can mention that 72 hour window to take action on a hold by canceling, borrowing, or delivering the hold later.
Now while you're in the settings,
Also show your patrons how to turn on their labeled icons in the navigation bar. This will help them orient themselves around the Libby app when they first start using Libby.
Back in the main menu, let your patrons know how they can add additional library cards. Whether they have a valid library card from another library in the area that uses OverDrive services or tapping Manage cards to add another card from the same library.
The ability to add multiple cards from the same library without signing out is another difference between the OverDrive and the Libby app.
Finally you're gonna wrap up the demonstration with showing your patrons how to reach help and support directly in to Libby app for future questions and issues. Direct help and support is the final difference that we cover between OverDrive and Libby.
So that wraps up lesson number one.
Now we can move on to lesson number two: preparing a demonstration that is easy to follow. So once you've determined what features you're going to cover, then it's time to prepare that demonstration outline. And preparing your demonstration route, down to the specific searches that you're gonna make, will accomplish three things. The first thing is you'll minimize your screen transitions. The less often you need to tap or scroll around the screen, the easier the demonstration will be to follow.
So in the very beginning of our Libby webinars, way back in 2020, we would tap into the popular filter up at the top of the library page to show what a list of results would look like.
And eventually we pivoted and we started planning the search result, specifically what title we were gonna search for, to achieve the same goal and I really love for you all to take a guess as to why we made that decision.
So on the screen you should see the search results for the title, The Plot. We're gonna open up chat here. This is for some participation. And I would love for you to take a guess on what need to know information a user can learn on this page without having to tap, click, or scroll. So Emma just let us know chat is open.
Go ahead and take a guess as to what need to know information I'm trying to get across here with this screenshot.
Excellent Anne.
Mary, you've got it.
Good job.
Lisa.
Both Lisas.
Good participation here.
I'm seeing a lot of really good answers. Some of them might not be need to know information, but a lot of people are of guessing exactly what I'm looking for.
So, Emma, I'm gonna go ahead and I'll have you close the chat here in five,
Four, three, two, and one. Super good. Thanks, John.
So great answers. By planning the search for this example title, attendees can see a side by side comparison of the same title in both the ebook and the audiobook formats and they can learn how to tell the difference between books that are available to borrow
And books that will require placing a hold and that all happens from the very top of the page.
From here you can directly move into placing the hold on the audiobook format.
Then borrowing the ebook format with minimum screen transitions. This small change going from popping into that popular filter at the top of the library to planning out this search has dramatically reduced the amount of attendees that were overwhelmed during the portion of the webinar where we talked about
The difference between ebooks and audiobooks and the difference between borrowing and placing holds.
Great thanks for the participation everyone. So let's move on to benefit number two. We're gonna optimize our time here. Even the basics can take time to explain. Try to minimize your... or maximize your time by minimizing unnecessary steps. One way you could do this is by borrowing the audiobook and downloading it to your shelf before the training even starts. That way you when you are going through everything live, you only have to walk through the borrowing process for the ebook and then you can still cover the features of an audiobook without having to repeat that borrowing process again.
The last thing here is it's gonna help you reduce surprises. So if you worry that seeing longer waitlists are gonna deter your patrons from using Libby before they even start trying it out, you can put in your search ahead of time to ensure you don't come across a title with a super long waiting list.
All right let's go into lesson number three. Engaging your attendees. So one challenge I think many presenters face when delivering trainings on online platforms and applications is finding ways to engage attendees and make them feel like they're part of the training rather than just a body in the seat or eyes on a screen.
But just because your teaching technical processes doesn't mean you can't make your presentation personal to your audience. I'd like to talk about a few ways that you can make your live trainings engaging for your audience.
So the first way is going to be share anecdotes and use analogies. This is the easiest way to engage your audience because it doesn't require any extra prep work, which we love.
So analogies can be particularly helpful because they can help your audience relate the unknown to the known.
A great example of when you can use an analogy in your training is when you're explaining the library home page. You can say something like
"You can think of curated collections on your library tab as you would the physical displays at your brick and mortar library. When you walk into the library during the summer you'll see a collection of beach reads being displayed on an end cap and then when you go back in the winter that end cap might display a collection of cozy mysteries or holiday recipe guides instead. So just like the physical displays change throughout the year you'll see these curated collections rotate so that you can always find something fresh and new."
Now you could also gear your content to your listeners' experiences and interests. Polling attendees at the beginning of the training is a great way to make your demonstration more personal to your audience because you can sneak their responses into their presentation. So for example you could start off the training by asking your audience questions like "what are your favorite genres? How many books do you read per month? Are you reading with your early reader?"
And then you can provide callbacks
To a
Sorry.. that. Sorry about that. Then you can provide callbacks to your answers when you cover certain content like this. "So many of you mentioned that you read ten plus books per month. The available now filter at the top of the library home page is going to be a game changer for big readers like you because that filter will allow you to look at a list of titles in Libby that don't have waiting lists."
All right last one here. Increase retention with quiz questions. Quizzing attendees at the end of your demonstration is not only a great way to directly involve them in your training, but it's an excellent opportunity to reinforce what they've already learned. On the next slide I have an example of how we use Zoom's polling feature and PowerPoint screen recording feature to implement quiz questions into our trainings. Of course, the majority of you said that you are hosting live and not in a hybrid format or virtual. So in those cases you could use a print out and hand it out to your attendees.
So we're going to go to the next slide here.
And for this slide I'm gonna pretend all of you are patrons attending my webinar and we're at the very end of the session taking our mini quiz and we are going to answer question number three. Let's go ahead and hop into an ebook here. What are the three ways that you can customize your ebook's appearance? Select all that apply.
So text scale or the size of the font.
Lighting or the background color of the title.
Book design. So the font the book is presented in, or language, the language that the book is written in.
Now the key words here in this question are,
The ways you can customize your ebook's appearance.
So once we get to
Let's say seventy five participation. We're at fifty right now. We'll go ahead and close this poll.
Lots of good answers. Ok.
Emma went ahead and closed the poll here and we will go over the answer. So again I'm pretending you're patrons here.
And we're going to start playing this video. When you want to change your appearance settings in an ebook,
Tap on the center of the screen and then tap the A icon. From here you can change the font size so every book can be a large print book.
You can change the lighting. Bright is the default, but you also can choose what's best for your eyes. And then finally, you can change the book design or the font the book is presented in. There are five premade fonts in Libby, but you also have the option to customize your font, which includes things like spacing between the lines of text, as well.
Now you can use the mini quiz to provide small pieces of new information, as well. For this question, we say,
"If you answered language that's a really good guess.
Our library does offer some titles in Spanish, which you can find by searching or browsing our collection. But language is not something that can be customized within an ebook's appearance menu. Just like you have to choose between an ebook and an audiobook
Before you borrow that book, you have to borrow a book that's written in that language. It's not something that you can customize.
So we are reinforcing how users can adjust their reading settings while also letting them know
How they can find books in other languages when they're searching and browsing the library's collection.
So again thank you for your participation. That was an example of one of our quiz questions we ask at the beginning or at the very end of our sessions.
And after you've wrapped up your quiz, you can allow time for questions. As Joe mentioned earlier in the training, Libby app... Help.Libbyapp.com is a great resource to utilize during your trainings. We recommend always having the help site pulled up on a second screen or a tablet so that you can reference it for step by step directions that include specific languages or icons. I always have Libbyapp.com, orthe help site, rather, up during my webinars and I've hosted hundreds and hundreds of these. So I really recommend it.
Questions from new users about Libby can all be found on our help site, but I want to go over a few of our most common questions here with you.
So the first is going to be, "Can I search multiple libraries at once?" This is by far our most common question that we get during our webinars or our trainings. If you have multiple libraries saved in Libby,
You can easily see which of your saved libraries has the best availability for a title by looking at the icon next to each title.
If a title is available to borrow from your active library, you'll see the option to borrow from them. Otherwise you'll see the option to borrow the title at one of your other saved libraries or place a hold at the same library with the shortest waitlist.
If your active library does not own a specific title or titles by a specific author that you're searching, you will need to turn on the deep search filter to see if there's availability outside of your active library over at your other saved libraries.
Question number two is, "Can I receive notifications via email?" If you're using Libby in a web browser, readers can get email notifications in addition to the in app notification option. Push notifications are not supported on Libbyapp.com.
So let's say you have a user that uses Libby on their phone and their tablet, but they would like an email notification. What you can do is have them sign into Libbyapp.com in a web browser using that "copy to another device" code, and then you can configure their notification settings in the menu to be alerted via email. Even if they never open Libbyapp.com again, they're going to continue to receive email notifications. Some people, they really want that email notification, and that's the workaround for that.
Alright our last question here that I'm going to go over is, "Can I recommend titles to my library?" So titles that aren't owned by the library yet will have a Notify Me button instead of borrow or place hold. Selecting Notify Me sets up a smart tag in Libby that will alert users if one of their libraries purchases that title at a later date. Now they will have to turn on that deep search filter to see that Notify Me button there,so that's important to note, as well.
Alright.
As I mentioned, we still see about ten percent of our attendees indicate that they're former OverDrive app users. And so I do like to include this slide that outlines the differences between Libby and the former OverDrive app in our monthly webinars.
This slide is also included in the PowerPoint deck of your training kit, but if you poll attendees at the beginning of your training and no one says that they're former OverDrive app users, you can hide this slide and just skip right on over it but let's go over this information for you just so you know.
So here are some features that are unique to Libby. Libby has an easy onboarding process that only requires you to find your library once.
You have access to extra learning and entertainment resources like films and tv shows through Kanopy or continuing education classes. What is available will depend on your library.
You can pin filters and sorts to only show content that you're interested in.
Loans and holds from all of your saved libraries are automatically added to a unified bookshelf.
Tags allow you to create lists and organize books in Libby.
You can choose how to be notified about important events in the Libby app, like push notifications. You can add, remove, rename all of your library cards in one place. You have direct access to OverDrive technical support specialists for questions and troubleshooting.
And then you can enjoy the audiobook experience with Sonos speaker integration and Libby is supported by Apple Carplay and Android Auto.
So that wraps up our section here on content. I'm gonna hand things back over to Joe to talk about how you can promote your webinar or training.
Well thank you, Marissa. I wanted to make sure that we took some time to talk about promotion. You've put a lot of work into this training and you'd like to see people there.
Now there's
A lot of ways we recommend promoting Libby trainings in order from the highest impact down.
For virtual events, start your promotion about one and a half to two weeks before the webinar begins. With digital events it's important that it's not too early so people forget about their registration or hold off too long to register, and you can plan to do a final push a few days before the webinar itself to grab any stragglers.
For those interested in hosting these events in person, I suggest promoting three to four weeks prior. Of course, whatever you see best success with at your library will be your best
Touch point there and your final push can be similar. Just a few days before.
I recommend promoting via email blast whether your library has a scheduled thing that goes out every week or if you can set aside a specific email to go out to your mailing list. That always has the highest impact.
I also recommend sending out press release. The local press loves the library and talking about techy way to access books.
We also then recommend posters, flyers, print materials. Anything that's really going to let folks know this is happening in the building or if you're throwing half sheets in the different holds when people pick up. Just something that says if you'd like to learn how to use digital
Here you go.
And then, of course, we've got our web/event calendar and social media.
Now this is where I'm excited to say that I've got templates galore to share with you, but one thing I love most for graphics is the Resource Center. I said it at the beginning. I'm saying it again here you can access those free, continuously updated ways to promote your collection and your events.
All right thank you, Joe. So at this time we're going to do a little recap and then discuss some next steps.
So to summarize, Libby trainings are a really great opportunity to help your users engage with digital content at your library.
Prepare for your Libby training by assessing your community's demographics and needs. Determine if you'd like it in person, virtual, or hybrid.
When you're delivering, remember to focus on the basics.
Minimize those screen transitions and optimize your time.
Don't forget to add engagement. I love those polls. Whenever I do polls in person, you know, raise your hand if...
So those are a lot of fun.
When in doubt, you could always ask yourself what would the Beatles do?
And then when you are ready to promote you can access our Resource Center as Joe just mentioned.
Now we have accumulated all of the resources mentioned during today's session in one slide for easy access.
This includes a link to our Resource Center.
Our Reach More Readers with Libby page.
An overview of Libby, the library reading app.
That library help page. Libby help page, excuse me.
And a link to our complimentary training.
And we're going to share that link two places.
And I'm going to try something new
For us. We've got this
Resources, you might see,
If I can get it. A resources tab.
There we go.
And through there you should be able to take a look at the training kit
And Emma will also share that in chat.
So Joe, if you could share a little bit about what is included in this kit?
Absolutely, I would love to. We want everyone to be able to dive right in and introduce your patrons to Libby. So to help with that we've put together this complimentary training kit for you, which includes the PowerPoint template with included PowerPoint notes. So you've got everything to jump right in.
A demo basics recording from our most recent monthly session hosted via Zoom to be able to see how Marissa and I run through our session, our tone, our anecdotes, all of that.
We've also got our Libby how to pdfs. Our getting started and tips and tricks that you can include in your own post event emails. These include short video demos and links to the Libby help page.
We've also got our suggested delivery guide. So giving you an order of delivery with comprehensive notes. If you thought the PowerPoint had notes, this guide has even more.
We also have all of our quiz slash mini quiz questions, PR template, if you'd like to reach out to your local media. This is a great way to start from. Pop in your info and you're good to go. And then we also wrap up with the email and social template with some helpful copy to get you moving.
Amazing! We saw some of the love come through with the reactions. So hopefully that's going to be really helpful for those of you joining us if you just want to take a template and run with it. This is the thing to do.
Thank you, Joe.
So for your next steps, we encourage you to download that training kit if you haven't already.
And then try delivering your own Libby webinar. We know you will be great. We thoroughly appreciate all of you who train your users on Libby, and if you have any questions about hosting your own, you can always reach out to Joe and Marissa. They would be happy to talk about that with you.
Alright.
I wanted to announce something kind of exciting happening next week. For the first time ever, we are introducing The Libbys.
This is an inugural Libby Book Awards, where books are in the spotlight and we are rolling out the red carpet for the best of 2023. Nominated by an expert panel of you, librarians. So finalists have been selected and the winners are going to be announced live on March 12th, 2024 at 7 PM Eastern Time. So Joe, as well, as Emma, who is helping with chat today are going to be leading that.
So you can always register to watch this and it will also be on YouTube and Facebook live.
Speaking of upcoming webinars, Joe and Marissa are still hosting their live monthly "Getting Started with Libby" webinars for patrons. So let's say you are hosting an in person event.
You can
Introduce this as a virtual option that Joe and Marissa lead, or it could be just a nice complement to anything else that you are doing in your library. So you are welcome to explore these webinars, as well.
Now when we started, I said that you would leave the session with all the tools you need to successfully deliver
A basic Libby training. Virtually or in person.
So we want to hear from you.
So after attending our session today,
We're going to pull up a second poll.
How comfortable do you feel training users on the Libby app?
All right I see lots of responses coming through.
Looking good!
We'll go ahead and close this poll in three,
Two, and one.
And share those results.
So happy to report that fifty seven percent say very comfortable and forty one percent say somewhat comfortable. So it's really fun to see those results jump up.
Awesome, thank you.
Alright well we are a pretty good on time so I'd love to invite Emma to unmute and
Let us if there are any questions that have been coming through that you'd like Joe and Marissa to answer live.
Hi Lauren. I have a question from the Q&A that I think would be perfect for Joe and Marissa.
So someone asked "Is there a maximum number of patrons you think makes sense for a training such as this? So, what is the recommended number?"
Alright you cool with me take this Joe? Happy to do it. Alright so that's really gonna vary on how you present your webinar or your training. I keep saying webinar cause that's what we do but I realize most people are doing live trainings at their library. But in the webinar format, we don't have a maximum number of limit of what we trained. We've never gotten any complaints since we've made all these changes I should say. I would say 300 is the most we've ever had, Joe. And as long as you have Q&A support to answer questions as they come in, you should be good to go. If you're doing an in person event at your library and you're going to be offering, you know, help with someone with their device in hand, I would limit the number, at least, at the beginning while you're getting your bearings to 10 at the most. I would still have a helper in the room with you that while you're teaching up at the front they can go around and answer any questions that anyone has while you're going through your training so that you're not interupting the whole class with one small question someone might have.
Yeah, Lauren and I love...Lauren and I. I looked at the screen and I saw Lauren. Marissa and I host these webinars together and when we're the Bookmobile we're usually together and so it's nice to have that kind of balance between
One of us can kind of be leading the discussion and the other can be answering questions in the background or begin picking up anything that might just be a little out of place and helping along.
Awesome, thanks Joe and Marissa. Any other questions, Emma?
That was the best question for this session but if folks do have other questions on Libby keep putting them in Q&A for us to answer.
Thank you!
Alright so I'm going to take this time just to wrap us up and close us out for the day. Big thank you to Joe and Marissa for preparing and delivering this webinar for years now. It's crazy we've been doing it that long and it's always very successful.
So at this time we are going to chat out your certificate of attendance
So that you can save for your records.
As a reminder you will receive an email from Zoom tomorrow that will include the recording, a pdf of the presentation,
Certificate,
This link to the training kit and more.
When you close out of the webinar today you will be prompted to take a quick survey.
Should take you one to two minutes if you have the time we would appreciate your feedback.
And as a group we're going to stay in Q&A for five to ten more minutes to answer additional questions. So questions around training Libby to your users or if you have a question about the Libby app in general.
Alright so we're happy to answer those for you. We'll be turning off our video and camera at this time, but if you haven't already, show a little love for our presenters today with those reactions. We love seeing those!
And thank you all so much for joining us and have a great day!