First I want to welcome you all and thank you so much for joining today's webinar
Where you will learn how to get started with Libby the library reading app
This is a one hour webinar that is designed to promote professional development
For professional academic or professional library staff members
This is a beginner level webinar today meaning we will be moving at a slower pace but it is very robust so we're gonna be covering a lot of content as well there are no prerequests to joining the session today
We'll focus on an in depth overview of what Libby is
How you can get your users started
While sharing tips and tricks along the way
By the end of this session you'll be
An intermediate or advanced on the topic of Libby
This training is really great for those who are brand new to Libby
For those who would like an in-depth refresher
And for those who would like a walk through of the most recent updates to the Libby app
So for some introductions my name is Lauren Bajda I am a product trainer at OverDrive
Have been here for seven years I specifically train our public library partners on the Libby app and Marketplace which is our back end shopping and administrative hub
I have also travelled all across north america for two years with OverDrive digital bookmobile
At introduce the live app to thousands of end users and library staff members
I am joined today by my colleague Emma
In Lauren hi everyone my name is Emma Dwyer were and I am also a product trainer on OverDrive training team alongside my colleague Lauren I also train public library partners on Libby and Marketplace prior to my time on the training team I was a digital content librarian with our public library collection development department and I am also the cohost of OverDrive professional book nerds podcast and we're excited that you're here to learn about Libby today
A few housekeeping items before we dive in
There will be several opportunities to check your understanding throughout the session with polls so we look forward to hearing from you
In addition you can also earn a certificate of attendance and we will be sharing a short survey at the end of the webinar and that will also be available on demand
You can feel free to ask questions under qa we have some fantastic staff members on the line today
Including Erica, Kristin, Laura, Scott, and Tonya so they're helping us out
You can also adjust your closed captions under that show captions button
And as a disclaimer those may not be hundred percent accurate as we present live today
Finally we are recording today session
You will receive a follow up email around this time tomorrow
A link to the recording
Pdf copy of this presentation
And a link to that post webinar survey
So now is a good time for us to check out our first poll
We want to get a pulse on the group and so you can really feel where everybody is on their Libby journey
So let me go ahead and perfect we've got that full launch thank you Emma
How comfortable do you currently feel with the Libby app?
Not comfortable
Somewhat comfortable
Or very comfortable
Give ya another moment
We have eighty five percent of the vote in fantastic
We'll close this poll in three
Two and one
Let's share those results
So we have a mix it looks like the majority joining us live today are somewhat comfortable sixty percent
Then we have twenty four percent at not comfortable followed by very comfortable
So our webinar today is really great for those who are not comfortable or somewhat comfortable and if you feel very comfortable with Libby we hope that you still leave with some takeaways
Thank you for participating
In today's session we are going to introduce you to Libby
And demonstrate how your users can sign in
Browse and borrow titles
We'll also highlight a few ways that your users can really customize the experience which can promote the benefits of digital reading
Then we will review some of the most frequently asked questions from your end users
We'll share where you can find Libby marketing materials to help spread the word and help resources so can feel very confident after our session today
With the Libby app it takes just a few taps to find
Borrow and enjoy a title
Users can explore ebooks
Audiobooks magazines
And Libby extras if offered by your library
Libby extras can include
Streaming media services let Kanopy or indieflix
Now during the demo today will primarily focus on ebooks and audiobooks
The Libby app itself is available from the app store on your ios
Android and Amazon Fire devices
It can also be accessed from any modern web browser at Libbyapp.com
Libby is also compatible with apple carplay
Android auto
Sonos speakers
And more
Now a lot of you will probably have users who have specific ereading devices so let's talk about that
Users in the united states can borrow most ebooks through the Libby app and send to their Amazon Kindle ereader like a Kindle Paperwhite
Any user with an Amazon Fire tablet
With a few exception can download Libby from the amazon appstore
So these are really popular devices
And then if you have any Kobo users they can borrow OverDrive ebooks directly from their Kobo ereader
For more information on ereaders we do have several how-to videos and hope articles outlining these experiences
And i've linked them here in the pdf or you can scan the qr code
For more information
Now I'm excited to share a few things that are new in the Libby app
So first you can now browse Libby in Māori which is the language spoken by the Māori people of New Zealand
When you try to borrow a title in a language that
Other than the one set in Libby
You'll be asked whether you want it in that language
And this will help reduce how often users are accidentally
Borrowing titles of a language that they don't mean to or requesting titles in a language they didn't mean to choose
Lastly in the United States Kindle books are now automatically returned to your library. Well they've always been automatically returned to your library at the end of their lending period
But now once a user locks in the kindle format they can no longer return the loan or early from the Libby app
So if they finish a kindle book before its due date they can simply return it on the Amazon website
Their kindle ereader or through their kindle app
Okay well with those updates I'm going to can things over to my colleague Emma or a live demonstration
Thank you Lauren so let me go ahead and share my screen so we can walk through a live demonstration of the Libby app now to note for today's demonstration I am want to be using the Libbyapp.com experience and my web browser just for ease of demonstration but this process is exactly the same as you would see it on a mobile device or a tablet so on screen now you will start this process as if your user has just downloaded the Libby app
I'm going to turn off my camera for the demonstration so we can focus on Libby
Now from this first page this is again just as if your user has downloaded the Libby app and is opening it for the first time you will be prompted with this welcome screen the very first question that Libby will ask you is do you have a library card ideally your library patrons will have this card ready and so that they're able to tap yes
From there Libby has a few ways that you can locate your library the first option you'll see on screen is the ability to copy from another device so this is helpful if you have already added Libby on a first device (your phone) and you're looking to add things over to a secondary device (like a tablet) you can't copy that over from another device that already has Libby set up it's really easy with a code
The other two options are to search for a library so you can utilize your library's name the city or the zip code or the last option you can have Libby guess your library using those geolocation services your approximate location on your device
So for today I am gonna utilize the option to search for my library now you'll see the search bar here it's asking for your library name of your branch city or zip code
So I am going to search for a library today and we are going to search one of our UK library partners today in London
I'm going to type in Brent and see if that comes up
I probably should have typed Borough of
But we'll just type in London
And see what comes up and here it is we've got the Libraries Consortium so that's my library today I'm going to click on
And i'll be taken immediately to that library's digital collection page of Libby now you'll see the first thing that it's asking me is to add my library card for this library so that I can start borrowing and engaging with those titles in Libby
So what I can do is I'm going to click sign in with my card
And you will see if you are part of a large library group that it may ask you to select specifically which library branch you have a card for so in this case I know my card is for Brent and that's conveniently at the top and now it's going to prompt my card number
So I am going to copy over my library card number
Now something to note when you are first signing in to Libby this is very easy to make a mistake when you're inputting the card number so I have a handy here to copy and paste but sometimes I may put in an extra zero or an extra space and that might cause an issue with sign-in so just make sure that you're in putting or your user is in putting their library card number exactly as it is and very carefully
Then you're gonna go ahead and click next and Libby will prompt you if your library does require a pin so I am going to type in my pin that I have handy
And tap sign in
Now we will wait for our library card to be added you'll see successfully once you've put in that information that you are signed in with your library card
You'll have the option to name the card if you like and you can just tap next to begin exploring Libby
Now from that Libby home page I want to start with our navigation bar here in the bottom of the screen so we'll go from left to right on the left hand side we have a magnifying glass this icon is our search
Then we have this building icon this is our library's digital collection that we can browse
Those center three lines indicate our main menu
Stacked books correlate to our bookshelf this is where we will manage view our loans and holds and tags
And on the far right we have the clock icon this is where we can look at our activity timeline
Now Lauren mentioned that we do have new languages available in Libby so Libby is available in sixteen different languages a few of those languages are Chinese Spanish German and Swedish so for the full list them you can look on Libbyapp.com but there are sixteen languages available here
Now let's go through some scenarios in Libby the first one is
Let's say I am your library patron and I'm looking for a very specific book I know exactly what I want I know which author
Some go ahead and utilize my magnifying glass icon on the far left just to search directly for the title that I'm after
So you'll see a few options for searching in the top you'll see the quick search bar
And nicely underneath the search bar I can see that I am searching in my library The Libraries Consortium
If you do tap on that and you have any other library cards you're able to quickly toggle between them to change your search
A few other things to note is that you can also explore with filters so if you know specifically that you're always after an audiobook or something that's available right now you can utilize those filters to quickly find what you're looking for
You can also click this three lines icon and you have some sorting and additional filtering options
So if you are looking for a specific subject like a romance or mystery
Again if you're after a very specific format of book or an audiobook
If you like to them sort your search results a particular way you can sort by popularity or the release date and you can see here there are a few other options to sort and filter out your search results
Now I am gonna go ahead and use the quick search bar to search for a title A Touch of Malice
This is the latest from Scarlett St. Clair
And noticed a few things from our search results page
So here you can see that this title is available we have it in both the audiobook format as indicated by the headphones
And the book formats
The are a couple of different things we can see here as well so on the ebook title we do have the option to borrow
Read a sample of the book or place a tag
On the audiobook version you see that it is unavailable to borrow at this moment but I do the option a place to hold and then similarly I can play a sample of the audiobook or
Utilize that tags
Now when you see the option to place a hold
You will be putting that title on hold on a wait list
When those wait less items become available your user will have seventy two hours to borrow that title once it becomes available
Now if you have more than one library added to Libby she will automatically show you which library offers you the best availability so you can tap your library card icon
To check the availability at all of your libraries so here you'll see that I have one copy available to me to borrow at The Libraries Consortium and to know copies available to borrow at my other library Belle Isle
A few other things that you can utilize on the search results if we have more than two search results you could utilize these filters options again to narrow down by book or audiobook and again the three lines you can further narrow
By different subjects or sort those results
Now I'm going to go ahead and switch over if I go back to my search I'm gonna go ahead and switch over to my demo library so I'm gonna click on my library part here and switch over to Belle Isle so that I can show you a few other things
Let's do a new search for a title I mean look for Lady Macbeth
This is a new title coming out by Ava Reid later this year and a few things to note from these search results
You'll notice that my search for Lady Macbeth by Ava Reid has triggered a deep search because it is not yet offered by my library
But it is available for my library to purchase from the larger OverDrive collection so you'll see here that you can utilize a notify me smart tag
So that I'll receive a notification if any of my libraries add it to their collection
You can see the difference here instead of saying borrow or place hold
When it is something that is not yet owned by any of my libraries I have that option to utilize that notify me tag
So to recap on the search screen in Libby you can complete a quick search you can switch between libraries
As you can export with those filters and sort options
Now let's go ahead and do another scenario instead of knowing exactly what I was after
Like Lady Macbeth or A Touch of Malice I need inspiration I don't know specifically what I want to read and so a great place to navigate in the Libby app is that library building icon
I need some inspiration and I can browse
My library's digital collection so that I know exactly what to read
So while we navigate over to our library's digital collection
We will just wait for Libby to populate all of those beautiful things but on the digital collection page of your library in Libby you'll see a few things which will pop up on screen on it loads [Temporary Libby outage on Library homepage]
You'll see things like curated lists so these can be timely or trending lists of titles that library staff can put together for their collections this can include things like
Trending on BookTok or award winning books bestsellers
And so forth I'm just gonna refresh to hopefully give Libby the extra kick
Something else that you may notice when you're browsing Libby on your home on your library still collection screen is you may notice special campaigns like book clubs big library read which is currently going on at the moments of you may notice campaigns for local city reads or anything of that nature
And I apologize that my library page is not loading of right now
Something else you may notice
On your library's digital collection page is also something called catalog guides
And it looks like
Libby may be
Libby may be struggling at this moment but something as we also have as catalog guides
Now these are blocks that appear on your library home screen if you have four available guides those may be by audience level so children or young adults it may be by genre like thriller or mystery so something that is really hopeful in the Libby app is when your browsing
You have the option to be inspired and find content that are after through all of those different spaces
And I apologize that I am unable to show you what that looks like on the screen right now I will say this has never happened to me before in a live webinar so
It's happening on my end to so I'm gonna look up another library but why you keep going and if I get one pulled up I'll share it for you that would be great thank you Lauren so while we wait for Libby to load in the meantime I can just talk you through a few other things you may see on that digital collection page now we do have something called Libby Extras these are extra learning and entertainment resources so if your library offers these you may find those on your main page that that can include Craftsy or Method Test Prep
So while we wait for Libby to load why don't we go ahead and do a knowledge check on something that we were able to see in Libby so let's go ahead I'm going to pull up
Lauren our knowledge check
And let's just ask the group while we have you here how can you search for titles in Libby so we were able to see that on our screen what are some of the ways that you can search for titles in Libby is that quick search
Is it sorts and filters
Can you use catalog guides which I know you haven't seen yet but they are there curated lists or switching between those library collections or changing your download rules what are the ways that you can search for titles in Libby
So we will wait for some more responses to come into that knowledge check
It is likely maybe having a little bit of an outage with Libby so I apologize for that there
We will do our best to make sure that you leave feeling confident with the Libby app and we can certainly point you to additional resources but let's go back to the knowledge check we'll go ahead and close this knowledge check in three two and one
And share those results so how can you search for titles in Libby this is a little bit of a trick question because you can search for titles in Libby using all of these answers except for the download rules so you can find those titles using a quick search using sorts and filters
Finding them in catalog guides and curated lists and switching between library collections
So we really appreciate your engagement there thank you so much for participating in that knowledge check
Now
I think
Instead of going through our main page on Libby we're gonna go ahead and navigate to our shelf
And hopefully I will be able to show you some of the features of our ebook reader and audiobook player so here on my search bar I have navigated over to that book stack icon I've gone i've moved along to my shelf
Oh and so we aren't going to see the borrow process but as we looked on our search results you would
Borrow the title it will prompt you when you borrow it to select your lending period if your library has that option and it will take you to the book so we are going to skip over that process just because of the (short) Libby outage and I'm gonna hopefully go to something on my shelf so that I can show you
What that looks like in our ebook reader so I am going to try to click into this title that I borrowed The Family Remains by Lisa Jewell I'm going to click the read with option
And now for our library users in the united states where the kindle format is available you will see the option to borrow for kindle or for Libby again this is just in the united states
For today I am going to click Libby
And look at this title in the Libby app
And you can see that we have a few things in our ebook reader
Let me just click into the book a little bit so that I can highlight some of those
Now what I would like to do is enable chat in zoom now as a walking through some of the things of our ebook reader I'd love for you to share a feature that you notice or that you think your library patrons will enjoy the most
So a few things to note from our ebook reader
In the upper right hand corner we have several icons
This column icon here
You can adjust to a one column or a two column display it will automatically show a one column display on smaller devices
To the right of that we have that a icon
This is where you can customize the appearance of your book so you can adjust things like the text scale
You can change the lighting to the bright
Sepia
Or dark mode
So that can be to your preference
And you can adjust the text or the font in Libby
There are some options here including the open dyslexic font
To the right of the a icon we have a magnifying glass you can search within the book
And then we have this little ribbon icon which is any bookmarks or highlights that you may have made that you can save and refer to later
So if you're interested in bookmarking you'll see the bookmark icon in the center of your page
Once you've book marked and you'll see that pop up under that ribbon icon
With those highlights
Then if we tap in the middle of our book will see a toolbar pop up on the bottom so here we have the center orb
This is where you can see the jacket cover
And you'll have some reading statistics so at the moment I've currently spent zero minutes reading
I am two percent of the way through the book and you'll see some additional stats there
Then you'll have a description again of that book if you'd like to learn more
Tapping back out of the orb you'll see we have this bottom toolbar so this is where you can tap to find the table of contents right here in the center
You can navigate to any section of the book utilizing those table of contents if you would like
You can also use this tool bar
To scroll
To any specific location now if you accidentally jump ahead and you don't mean too you'll see a few icons pop up
So here on the bottom left hand corner you will see this pointer finger this will take me back to my last location
And the thumbprint icon on the right this will show you a list of all of your recent locations
So again if you've accidentally hopped forward I've skipped a head to chapter twenty and i'd like to go back I can tap on those icons or again I can scroll
Using that timeline
So those are a few of our ebook features our ebook reader features
Thank you so much for putting some of your favorite features in the chat we will go ahead and close the chat at this time
But don't worry we're going to kick ourselves off with another knowledge check
So I would love to open our second knowledge check in zoom
And ask everyone in attendance
What you think
Happens
When
A hold becomes available so we touched on this very briefly at the start of our demonstration so when a hold becomes available to borrow what happens is it delivered automatically
Or will that user get a notification and have seventy two hours to borrow it
Now they could also use the deliver later feature or cancel it but I think back that cut off on the bottom of our zoom poll so we'll leave this knowledge check open for just another few seconds
We'll leave it open for three
Two
And one
And I will share those results so the majority of you have got this question correct currently in Libby when a hold becomes available you will get a notification and you'll have seventy two hours to action it so you can borrow that title you can select deliver later
Or you can cancel it
Now as a one time courtesy on that title it will deliver later
Automatically
But that only happens once per hold if you do not act on not hold a second time it will be canceled so hopefully that helps with the flow of books if people don't have the capacity to go to something that it becomes available they have several options
Thank you so much for participating in that knowledge check
I really appreciate it now let's go ahead and click back out of our ebook player I'm just in a tap ebook player our ebook reader I'm gonna tap back
And it will take me back to my shelf
Now from shelf this is where you can manage your titles
So I can see several things here on my shelf I can see my current loans holds and any tags that I have
I can access any extras that I may have offered by my library and if we scroll down you may also see magazines
So if I am subscribed to any magazines or if I have borrowed any magazine to recently you will see them in a magazine rack here
Now next to each title on your shelf in Libby you'll have those few options
You will open the ebook or the audiobook in your selected formats you can manage the loan
Which I would like to do now can click manage loan and you'll see several options
You can again set your "read with" preference for those ebooks you can return it early
You can renew the loan if it's within seventy two hours of expiring and if there is no waitlist
You'll see some fun statistics on your reading journey and any tags
And you'll also have the ability to share the title
Which is a really fun if you'd like to share the title with a friend or a book club or a colleague
Now im gonna go ahead and show you how our audiobook player works
I conveniently have an audiobook borrowed on my shelf that I can show you so I have Throne of Glass by Sarah J Maas.
And in go head and click open audiobook
Now we are going to enable chat once again for our audiobook player
I'd love to know what features you see as we go through this in the audiobook player that you're most excited about or that you think your patrons will love the most
Now you may notice that this does look similar to our ebook reader there are several icons in the upper right corner
They are different for the audiobook so starting from this little
Icon here we have our playback speed
So here you can adjust your playback speed by using any number of these presets
Where you can fine tune
I am a very slow audiobook listeners so I like this speed of one point zero five it's
Slightly faster than the regular speed so I feel like I'm making progress um but it's not too fast I am not to double time yet on audio so you can adjust that playback speed to your liking here
Then we have this crescent moon the crescent moon is our sleep timer so this is really great if you would like to set a timer for your audiobook if you are listening to it before bed you can utilize some presets on your sleep timer
Including the end of the chapter which is a feature I really like or fifteen minutes thirty minute or sixty minutes inner rules you can also again find tune to a specific amount of time as well
Just tapping out of that crescent moon you'll see to the right that we have that similar ribbon icon that will show any of our bookmarks and highlights that we've made and you'll see the ribbon on the far right that's how we make or bookmarks and highlights
So im going to show you how to highlight a bookmark in an audiobook player now you do need to have the audiobook playing so I'm a hit play and then I'm going to hold down the bookmark icon
(audiobook narrator) Her eyes met those of the prince.
Dorian Havilliard smiled at her (audiobook narrator ends).
You'll notice that it changed color in the bookmark and you can see my bookmark and highlight in that timeline that navigation bar at the bottom of my audiobook player
So that's a really fun way that you can highlight sections of your audiobook just like you would your ebook
Now on our navigation bar on the bottom you'll see instead of that center orb with the
Jacket image you'll see our play button and then on the left and right of that you'll have the option to go back fifteen seconds or had fifteen seconds
Similarly you'll be able to navigate to the table of contents
And
You can locate a very specific location in the audiobook by sliding through
That navigation bar
Once more you will see that points your finger icon and the thumbprint
Again that pointer finger takes you to your most recent location and the fun trend shows you your most recent spots
So continue to let us know what audiobook features you enjoy or you think your patrons will enjoy in the chat
Im gonna go ahead and tap back
Out of my audiobook player
Now something you might notice that i've tapped back out of my audiobook is at the bottom of my navigation bar to the right of that you'll see that player icon so that's a really easy way to continue browsing and Libby or managing items while still listening to my audiobook or reading my ebook if you're not interested in seeing what you're currently reading or listening on that display you can click to ex out of it and have your full
A tool bar
Your full navigation bar
Now I have been told that the library page yes in Libby is working again so I am in a tap back to our library
Building icon just so you can see the visual representation of what I was speaking about earlier
Of those curated lists
These catalog guides that may be by an audience level or a genre
Libby extras including canopy craftsy
And again you'll see all of these wonderful curated lists or campaigns
So really easy to browse and find inspiration if you don't know what you're looking for in Libby that is what that looks like and I appreciate everyone rolling with our demo today as we had that brief out age
Now that we have gone through most of the icons on our navigation bar we have searched we have looked at our library's collection and we have gone through our shelves I want to take us to that clock icon
On at the far right
Now this is our activity timeline this displays all of your activity in Libby your loans your holds and so on now we know that this information could be a very personal preference
Depending on how you usually be at how you want Libby to track this information so I wanted to highlight this actions button at the top of your timeline
Where we can do a few things so here you can synchronize your shelf
You can export your timeline
Or you can disable that activity recording so if you would like for like to not track your loans and when things are returned you can disable that activity you can also remove all activities at your cadence so if I would have like to remove everything up to this point I can do so
You can also go to specific activities and if you swipe you'll see this trash can option I can delete individual activities if I'm so inclined
Now let's go to our center three lines icon this is the last one in our navigation bar and this is our main menu so there are some important features from our main menu that you can do you can manage your library cards and add additional libraries
You can navigate to studying
The settings option is where you will be able to manage your notifications
I can show you that here so you can manage what you get notified for on your device weather that is holds being ready or your loans being returned and so on you can customize those notifications here
You can also customize the navigation bar choose your language and set your read by preferences
As well as adjusting the look of the app to meet your needs with those accessibility features
I do on a highlight the customized navigation option and show you one of my favorite features in Libby so you do have some options on how about navigation bar displays but what I think to point out is though labeled icons
So toggle that on now it does make the footer icons a little bit smaller but you'll see that we've added the labels beneath them so it makes it very easy to go between sections of Libby I can search browse my library look at my shelf or my timeline or use that menu button so that's just one of my favorite features in lives setting
As well
When we tap back to our menu I also want to point out this option to get some help
So here you have the option to search for a top be common questions on our live hop site
You can contact the library if they're having in
If they're having an issue with our library card number
If you have questions
Or if you need to reset everything all of that is here under get some help
Now let's go ahead and stop sharing our browser screen and hop back into our presentation
So that we can cover a few additional features of Libby
Thank you are for the slides so here we showed you the Libby a but there are several ways that you can customize the Libby experience to your preferences and these are just a few of the ways we wanted to highlight so that first way is by using those sorts and filters options you can pin your preferred
So if you would only like to see audiobooks going forward that is an option in Libby
Another way that you can customize is to tag titles so we talked about the notify me tag if you'd like to be notified of a title bat is added to your library's collection at some point but you can make a tag for anything whether it be of book club picks or things that you'd like to read in the future and there are several different options to utilize that tag option next to the titles
Another way we saw in both our ebook reader and our audio a player is that you can adjust those reading and listening settings to be very specific to your preferences whether but not playback feed or dark mode
You can export your reading data so you might have seen that from our activity timeline and which is nice there are some options if you'd like to utilize other things like good reads
Then you can browse again in one of those sixteen languages so you can choose your language from the menu and the settings option
You can again manage notifications so you can specify what type of notification you'd like to receive and you can also set to which notifications you are not interested in again to really customize the be experience
You can as we saw add multiple library cards which is nice if you live in an area where you may have several libraries so that makes it really easy to search between your library cards and systems
And that you can make recommendations with shelf talkers though this is something that we did not show because of our little clic with Libby but you can see on screen shelf soccer are a feature similar to a shelf talker and your public library branch where you but that fun little card of trivia or an interesting fact about it or just your recommendation that you love this book on why you can add those two titles and Libby utilizing a feature in marketplace I'm so you'll see on the screen it can just be a little blurb about what you loved trivia you can include the librarian or the staff members name and what branch here from and even a photo it just helps you engage with your library users that much more in live with those digital shelf talkers
Now a few things before I pass it over to Lauren is we wanted to make sure about we cover some frequently asked questions that we see often from our technical support team and we want to make sure that again you feel confident in supporting your library users with Libby so the first question we see a lot is if a user has an issue when signing in so I told you how easy it is to type in your library card number wrong or to not have the correct pen so for those instances the library user will need to reach out to their library directly to confirm anything like a library fine or a block if it's something with that card but otherwise I would recommend typing in the number very carefully and making sure they have all of the correct information like that pen
Now the second thing that we often see is how to manage multiple library cards or multiple libraries so we did see this briefly in our demonstration that you do have the option to switch between different libraries and add different libraries so we do have a linked tier a reminder of what that process is so that you can make sure you're really familiar about how to add a library card or manage those cards for your users
Now the third question we see very often is folks making sure that their title is downloaded so if they are taking their ebook of our audiobook on a train or a plane they want to make sure that it's downloaded for offline use so on the screen you can see our shelf you see those two icons next to the books so the icon that has a cloud next to it minute item is being streamed if it has the library card with a check mark that means it is downloaded to their right
Device and ready for offline use
And lastly we do hear a lot about if a user has an idea for a future
So that is something that they can use and get help but I realize we took off the slides so I'm gonna move along to Lauren's section if you have any additional questions on Libby you can and utilize our live help page which we will link in the follow up pdf of this session
Take so much of ran over to lauren
So
Promotion is a really important step to ensuring that your community as a were of traditional loan
You know your library or your academic library professional libraries taken the time and care to curate these collections to
Add all of these great titles and want to make sure your community is aware of it
So we have some fantastic ideas to get you started on if you have already or some new ideas to think of
You can always print out flyers posters and bookmarks and distribute them
On social media you may want to share Libby graphics and videos
You can always reach out to your local media with a press release and we do have some press release templates
To get you started
Over here we have something called a director dashboard
This is a free dynamically tool
That libraries can use to promote through digital collections
He displays checkouts and holds in real time so your users can see what other users are checking out right now it's really fun
And if you are interested in this you can request the free url from your OverDrive account manager
We encourage you to follow the living life blog and has regular lose of book recommendations
News on reading trends and insights from your favorite authors and more
We have live swag that you may be interested in order ring for yourself for staff members or maybe for prices
Things like shirts coffee mugs and tote bags
When you host events or programs make sure you tie in your digital resources to that as well
We even have some fun on activities that you can include like this professional book nerds reading challenge
Some of our staff members are hosting a getting started with Libby patron webinars
So the webinar you're in today is for staff members but we do have some that we offer monthly on for patrons so if your library doesn't have the time to host your own live training you can always encourage users to attend that session
And I just so much more you can always follow us on social media
And see what posts we're sharing and reshare it so that's even easier
So as a reminder a lot of people still don't realize that their library offers these types of services so marketing and promotion is a really fantastic way to get that word out
And I want to share OverDrive Resource Center this is a website that has
A ton of marketing of promotional materials a lot of which can be customized
Will share that link in chat
Okay
Well as a learner is important for us to take the time to absorb what we've learned and apply back to the job so for that reason we are going to do a quick reflection exercise
I love for all of us to take a minute to look back
And reflect upon a takeaway from today's session
So we are going to enable chat for all of those attending mine
And we're going to play music for one minute
We encourage you to share your answers and chat
You can share with all panelists and attendees so everybody can see your
Is
A great
One moment here
To
Okay so I see lots of responses come through it love to read a few of them out loud
And they're still coming an strong
So I said that we offer magazines yes magazines is an additional format that you can shop from OverDrive Marketplace and make available to your in users megan said audiobooks are shaped like squares yes answering that someone and ebooks are rectangular so that is one way to show the difference between an ebook and an audiobook in the Libby app
So I mean you think of it
Cd right are the audiobooks so a lot of time they're that square image if that's how you can find those audiobooks in the live at
Rick said there's much more in Libby than I would have imagined
Susannah that Libby can be personalized to each user absolutely
Lou said adding the labels to the icons was cool I didn't know you can do that
A lot of users like the ability to label the icons in the footer so they can clearly distinguish between the icons
And then Juanita said that I didn't know you could use more than one library card in Libby and yes as long as you have a valid card you can add that in be very popular for families to if you're sharing the device you can put
All of your cards on the same device it's very seamless
All right so we are now going to move on to some next steps for success
And these are our suggestions
So first if you haven't already download Libby and play around with it yourself
Get comfortable with the app and it features and I think that's the best way to learn
Second will encourage you to introduce Libby the library reading app to your end users
Word of mouth is always the best way of marketing and promotion
And then finally check out OverDrive Resource Center so there you can find Libby marketing materials
It's free and we update it frequently
So now cover some resources that we have available for you
While you are answering frequently asked questions
Or if you just need support
So we start off with the Libby app page this is where you can direct users
To download the Libby app for the first time as they need
Then we have our Libby help each
And links to this are directly within the Libby app as well during our help
That help section
This is where our team goes all the time even you know today when we're answering on a there's a lot of answers on that Libby help page
Once again our Resource Center
Now not only do we offer marketing and promotional materials on the resource center
But we also have staff training videos and you can sign up for additional webinars
If you are shopping for your digital collection we have lists for collection development that can help you if you don't want to start from scratch
So there's a lot of great content available here
Too fast
No lastly we do have the OverDrive shop
So this is where you can celebrate your love of reading one hundred percent of the profits from sales
Do needed to the American Library Association Literacy Clearinghouse.
Now it wouldn't be a training webinar if we didn't encourage you to attend some of our upcoming sessions so it saw when we're in Libby earlier we currently have a Big Library Read going on that means the book Wild New World is available for simultaneous use
Everybody could read it at the same time it looks like a fascinating book I haven't got to it yet but I definitely want to read it within the next week
Where it is active so we're doing a live Q&A with the author, Dan Flores, on May 23rd at noon Eastern time so highly encourage you to join us.
There can to be thousands of readers from around the globe hearing this really intimate conversation about the lush historical ecology of North America so encourage you to join us then
And you can join us to learn how easy it is to get your patrons started with Kanopy, our streaming media service.
If you currently offer Kanopy, this is a fantastic session so you can of
Know how to just just like this getting started with Libby webinar so you know how to share that information with your users.
We'll be delivering it at 2 pm Eastern and 10 am Australian Eastern time.
Okay
So if at this time you are ready to earn a certificate of attendance we will encourage you to take our post webinar survey it'll take you just one to two minutes
To have any share that in chat right now for us
Once you complete the survey you will earn a certificate of attendance that you can customize with your name and date
Well thank you all so much for joining us and happy reading